Experience

Utility Resource Group, LLC

• United States
• Utilities
• 1 - 100 Employee

• Call Center Manager

  • Sep 2013 - Present

  Responsible for the implementation, development, enhancement, and growth of the department, while providing support for all of the call center systems and functions. I'm in charge of a group of representatives who work from a central call center location. My other responsibilities include managing and directing all aspects of the incoming and outgoing calls being made to customers,. review call center policies and procedures , develop and monitors quotas, service volumes, and timeliness with a wide degree of creativity and latitude to be expected. Show less