Marketing Coordinator

• Jan 2023 - Present

Brand Manager

• Jan 2018 - Jan 2023

Manage and elevate Hartmann brand recognition in target geographic, vertical markets and with strategic partners, increase the value, performance, image and positioning on the market compared to competitors. Conduct consumer and market research. Sales planning, provide trainings and presentation of medical products in pharmacies, clinics and hospitals. Develop brand position on social platforms. Develop and execute marketing campaigns aimed at communicating our brand… Show more Manage and elevate Hartmann brand recognition in target geographic, vertical markets and with strategic partners, increase the value, performance, image and positioning on the market compared to competitors. Conduct consumer and market research. Sales planning, provide trainings and presentation of medical products in pharmacies, clinics and hospitals. Develop brand position on social platforms. Develop and execute marketing campaigns aimed at communicating our brand message. Communicate our brand personality internally and align company around foundational ideas. Lead marketing team members through campaigns. Anticipate consumer trends and keep brand up to date. Build relationships and increase brand visibility through participation in various activities including attending conference, conventions, and other networking opportunities.

Internship / Advancing Kosovo Together Program

• Oct 2016 - Feb 2017

The organization of works in the post office in the Ministry of Internal Affairs in Gjilan. Accepting all payment for financial services offered by post such as: • License fees for various state institutions. • Payments for personal documents. • Vehicle registration fees and other services. • Property Tax Payment. • Payment of vehicle insurance policies with all insurance companies in Kosovo. • Payment of traffic penalties. • All payment of court fees. The organization of works in the post office in the Ministry of Internal Affairs in Gjilan. Accepting all payment for financial services offered by post such as: • License fees for various state institutions. • Payments for personal documents. • Vehicle registration fees and other services. • Property Tax Payment. • Payment of vehicle insurance policies with all insurance companies in Kosovo. • Payment of traffic penalties. • All payment of court fees.

Customer Relationship Management Specialist

• Aug 2013 - Sep 2015

Management of Customer-Business Communication. Solved Customer Issues. Managing and organization of work for the requirements of customers for products non warranty. Monitored Customer Care Strategies Collaborate to Ensure Customer Satisfaction. Preparation and presentation of monthly and annual reports related with products which clients complained and their condition after the intervention to manufacturers as (Beko, Samsung LG, Whirlpool ) Management of Customer-Business Communication. Solved Customer Issues. Managing and organization of work for the requirements of customers for products non warranty. Monitored Customer Care Strategies Collaborate to Ensure Customer Satisfaction. Preparation and presentation of monthly and annual reports related with products which clients complained and their condition after the intervention to manufacturers as (Beko, Samsung LG, Whirlpool )

Intern

• Oct 2012 - Dec 2012

Assistance during the training, •The preparation of materials, •Keeping the agenda, monitoring, evaluation and reporting. Research| Survey •Data collection for research and their insertion into the database. •Assistance in administrative affairs. •Support in the implementation of various projects. Assistance during the training, •The preparation of materials, •Keeping the agenda, monitoring, evaluation and reporting. Research| Survey •Data collection for research and their insertion into the database. •Assistance in administrative affairs. •Support in the implementation of various projects.