Service Manager

• Dec 2021 - Present

**Under contract with the Toronto Police Service, offering onsite consulting on behalf of OCR Canada** I am proficient and have a good working understanding of MS Office applications, with primary focus on Outlook, Excel and Word. I can work alone and be fully independent, or co-operatively in a team-based environment. I have past experience working successfully in both settings. I have excellent interpersonal skills which allow me to communicate well, both verbally and in writing, with proven results in the past, leading to positive interactions with members over the last several months. I am a good problem solver, with strong analytical skills, that can identify and solve problems in a timely manner. I have no trouble following and meeting deadlines, as shown in the last several months with tasks assigned to me. Successfully manage, monitor and keep record of thousands of devices and accessories, grossing millions of dollars in inventory. I have previous experience offering technical assistance and help, over the phone, via video call, through the means of email and text, and onsite/ in person. I have a strong understanding of database management methodologies and processes, relating to creating, analyzing, importing and presenting data, all in a clear and coherent manner. Experience with service requests, ticketing systems and applications, and gathering information and records for accurate data entry and retrieval. Show less

Consultant, Client Technology Services

• Feb 2022 - Present

Sales Associate

• Apr 2019 - Present

On any given day, responsibilities can vary, but at its very core, my role as a sales associate involves engaging in conversations with customers, to try and help them make informed buying decisions, aimed at helping improve their golf game. Some daily responsibilities can also include: - Interacting and negotiating with various industry vendors regarding order placement and timelines, repair requests, warranty claims and shipping details - Provide excellent customer service on a reoccurring basis - Train and mentor new associates on store policies and practices i.e. merchandising, customer service and store operations - Effectively plan, organize, and execute multiple tasks while managing a fast and demanding environment - Working closely with the sales team to successfully meet daily sales plans and objectives - Understanding shifting consumer preferences and how they will affect the nature of the business - Keeping up to date with the new tech and equipment, their features and benefits, who they are aimed at and the impact they can have on the end user Show less

Sales Specialist

• Sep 2018 - Jan 2019

At Marks, my responsibilities could change per the given day, but usually included: - Finding/ locating footwear, apparel and other related product for shoppers - Assisting customers by answering store specific questions relating to merchandise (features, perks, benefits, etc) - Facing, fronting and restocking of department to keep aisles and shelves looking visually appealing at all times - Merchandising and control of POP displays and shelving - Taking phone calls, placing and checking the status of orders and checking inventory at other designated store locations Show less

Customer Service Representative

• Apr 2017 - Jul 2018

Responsibilities for a Customer Care associate can change from day to day, but it centers around customer service. A few of the main duties are: - Rotating through your assigned department offering service to anyone who requires help - Answering questions pertaining to the stores merchandise (this usually refers to explaining features/ benefits) - Assisting in training and monitoring of new associates - Control and supervision of assigned department for your shift - Merchandising and updating POP displays Show less

Produce Clerk

• Apr 2016 - Nov 2016

Every morning started with the rotation of fresh produce. This could differ but mainly consisted with the following: - Sort through all produce to filter out all bad/ expired perishables - Restock bunks, tables, aisles and walls with fresh produce to get the day started - Unpack and condense down new deliveries, placing soft/ perishable produce in the coolers and fridges - Monitor department over the course of the shift refilling and stocking areas as needed Every morning started with the rotation of fresh produce. This could differ but mainly consisted with the following: - Sort through all produce to filter out all bad/ expired perishables - Restock bunks, tables, aisles and walls with fresh produce to get the day started - Unpack and condense down new deliveries, placing soft/ perishable produce in the coolers and fridges - Monitor department over the course of the shift refilling and stocking areas as needed

Sales Associate

• Sep 2014 - Jul 2015

At Toys R US, my main duties revolved around the monitoring and supervision of the Lego department. - Restocking empty aisles, shelves and bunks as needed based on inventory numbers - Merchandising and adjusting POP displays as per management - Price monitoring and adjustments of displays and merchandise - Providing customer service to shoppers passing through the store At Toys R US, my main duties revolved around the monitoring and supervision of the Lego department. - Restocking empty aisles, shelves and bunks as needed based on inventory numbers - Merchandising and adjusting POP displays as per management - Price monitoring and adjustments of displays and merchandise - Providing customer service to shoppers passing through the store