Leisther Gonzaga
Training And Quality Manager at SOPHI, Inc.- Claim this Profile
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Filipino -
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English -
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Bio
Jonah Andersson
Leisther was one of the hardworking yet approachable and social co-worker I ever had at StudentUniverse! Friendly with pleasing personality! :)
Cyrus Vincent Tronco
Hard working and dedicated to his task's and responsible oversea all the charge backs, possible frauds, and special request's of the customers.
Jonah Andersson
Leisther was one of the hardworking yet approachable and social co-worker I ever had at StudentUniverse! Friendly with pleasing personality! :)
Cyrus Vincent Tronco
Hard working and dedicated to his task's and responsible oversea all the charge backs, possible frauds, and special request's of the customers.
Jonah Andersson
Leisther was one of the hardworking yet approachable and social co-worker I ever had at StudentUniverse! Friendly with pleasing personality! :)
Cyrus Vincent Tronco
Hard working and dedicated to his task's and responsible oversea all the charge backs, possible frauds, and special request's of the customers.
Jonah Andersson
Leisther was one of the hardworking yet approachable and social co-worker I ever had at StudentUniverse! Friendly with pleasing personality! :)
Cyrus Vincent Tronco
Hard working and dedicated to his task's and responsible oversea all the charge backs, possible frauds, and special request's of the customers.
Experience
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SOPHI, Inc.
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Training And Quality Manager
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Mar 2020 - Present
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Operations Manager
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Dec 2019 - Present
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Operations Supervisor
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Jan 2018 - Present
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Team Lead
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Jul 2017 - Jan 2018
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Quality Assurance Specialist
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Jun 2017 - Jul 2017
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StudentUniverse
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United States
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Software Development
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100 - 200 Employee
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Fraud Prevention Supervisor
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Mar 2014 - Mar 2017
- Supervise the Frauds Team as well the Chargeback representatives at StudentUniverse - Ensure that every specialists are trained and up to date with the current fraud trends - Analyse current fraud trends when it comes to Card Not Present transactions and apply rule changes to the fraud prevention process when applicable - Train new Fraud and Chargeback representatives - Monthly reports on fraud trends, losses, and savings
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Corporate Trainer and Quality Assurance
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Oct 2013 - Mar 2014
-Training new hired agents and to prepare them for new product launches and enhancements -Developing, creating, and delivering training materials designed for classroom and face to face training -Provides daily call monitoring and assessment to ensure standards are applied
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Chargeback/Fraud Specialist
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Oct 2010 - Oct 2013
-Mitigate financial losses due to fraud through fraud prevention and analysis. -Handle customer disputes and prevent arbitration by offering amenable options
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Travel Agent
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Jun 2009 - Sep 2010
-Arranging reservations through the Sabre system -Customer/Passenger correspondence through e-mail and telephone
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Xlibris
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United States
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Book and Periodical Publishing
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200 - 300 Employee
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Submissions Representative
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Jul 2008 - Jun 2009
-Following up with author materials -Product consultation -Minor copyediting -Following up with author materials -Product consultation -Minor copyediting
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Teletech Inc.
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Service Representative
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Apr 2007 - Aug 2007
-Handling billing/payment issues -Product upgrades/sales -Technical support -Handling billing/payment issues -Product upgrades/sales -Technical support
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Education
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2005 - 2007
Every Nation School of World Missions
Master of Arts, Christian Leadership -
2001 - 2005
Silliman University
Bachelor of Arts, Political Science
Community
