Leiloa Lum

Sr. Analyst Project Manager at Ready Capital
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Contact Information
us****@****om
(386) 825-5501
Location
San Diego, California, United States, US

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5.0

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Kaisha Gauderman

Working with Leiloa was an absolute joy. She is well-organized, motivated and brought a level of creativity and talent for aesthetics that went above and beyond. Leiloa is a born leader and would be an asset to any team.

LinkedIn User

It was an absolute pleasure to work with Lei during Hangtight project. She is a proactive, self-driven, self-learning team player who creates a sense of camaraderie in the group. She challenges the team to solve problems critically, creatively, and with empathy. She will get you excited about anything! She brought with her a keen eye for branding and a passion for accessible UI. I also have deep admiration for her confident, articulate, and persuasive communication skills. She would be an incredible asset to any team.

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Experience

    • United States
    • Real Estate
    • 100 - 200 Employee
    • Sr. Analyst Project Manager
      • Jul 2023 - Present

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Product Design Intern
      • Nov 2022 - Jul 2023

    • Design Services
    • UI/UX Designer | Researcher
      • Jul 2021 - Nov 2022

      Odyssey Bikes - Online Bicycle Company (Conceptual) ― ∙ Optimized the browsing and checkout experience for an online bike company and improved the completion rate by 70%. ∙ Conducted competitive analysis and user surveys to gain insight into user journeys, created a persona, user flow, and designed mid to high-fidelity wireframes. ∙ Implemented a customer support tool and a product quiz to promote user engagement. Voilà - Guided Recipe iOS App (Conceptual) ― ∙… Show more Odyssey Bikes - Online Bicycle Company (Conceptual) ― ∙ Optimized the browsing and checkout experience for an online bike company and improved the completion rate by 70%. ∙ Conducted competitive analysis and user surveys to gain insight into user journeys, created a persona, user flow, and designed mid to high-fidelity wireframes. ∙ Implemented a customer support tool and a product quiz to promote user engagement. Voilà - Guided Recipe iOS App (Conceptual) ― ∙ Simplified complex recipes with step-by-step instructions to prioritize efficient prep work and time management. ∙ Synthesized research to identify user pain points, conducted a competitive analysis, mapped out user flows, sketched storyboards, developed and tested rapid prototypes, iterated and conducted usability tests to validate the new solution. ∙ Incorporated detailed step-by-step instructions with images and videos with a voice command option. Past Projects 2021 Salvage - Informative Waste and Recycling iOS App (Conceptual) ― ∙ Independently designed a mobile platform to inform, motivate, and encourage people to recycle used batteries by making drop-off locations accessible for everyone. ∙ Conducted secondary research, user interviews, created personas, user stories, site map, sketches, wireframes, prototypes, and four rounds of usability testing. 𝐒𝐤𝐢𝐥𝐥𝐬: User Experience (UX) | User Interface (UI) | User Research | Product Design | Design Strategy | Demonstrating Emotional Intelligence | Usability Testing | Wireframing | Prototyping | Designing for Accessibility | E-commerce | Effective Presentations and Public Speaking | Storyboarding Show less Odyssey Bikes - Online Bicycle Company (Conceptual) ― ∙ Optimized the browsing and checkout experience for an online bike company and improved the completion rate by 70%. ∙ Conducted competitive analysis and user surveys to gain insight into user journeys, created a persona, user flow, and designed mid to high-fidelity wireframes. ∙ Implemented a customer support tool and a product quiz to promote user engagement. Voilà - Guided Recipe iOS App (Conceptual) ― ∙… Show more Odyssey Bikes - Online Bicycle Company (Conceptual) ― ∙ Optimized the browsing and checkout experience for an online bike company and improved the completion rate by 70%. ∙ Conducted competitive analysis and user surveys to gain insight into user journeys, created a persona, user flow, and designed mid to high-fidelity wireframes. ∙ Implemented a customer support tool and a product quiz to promote user engagement. Voilà - Guided Recipe iOS App (Conceptual) ― ∙ Simplified complex recipes with step-by-step instructions to prioritize efficient prep work and time management. ∙ Synthesized research to identify user pain points, conducted a competitive analysis, mapped out user flows, sketched storyboards, developed and tested rapid prototypes, iterated and conducted usability tests to validate the new solution. ∙ Incorporated detailed step-by-step instructions with images and videos with a voice command option. Past Projects 2021 Salvage - Informative Waste and Recycling iOS App (Conceptual) ― ∙ Independently designed a mobile platform to inform, motivate, and encourage people to recycle used batteries by making drop-off locations accessible for everyone. ∙ Conducted secondary research, user interviews, created personas, user stories, site map, sketches, wireframes, prototypes, and four rounds of usability testing. 𝐒𝐤𝐢𝐥𝐥𝐬: User Experience (UX) | User Interface (UI) | User Research | Product Design | Design Strategy | Demonstrating Emotional Intelligence | Usability Testing | Wireframing | Prototyping | Designing for Accessibility | E-commerce | Effective Presentations and Public Speaking | Storyboarding Show less

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Dental Assistant
      • Feb 2019 - Nov 2022

      ∙ Assisted in surgical procedures such as dental implantations, impacted teeth removal, sinus elevations, and root canals. ∙ Processed x-rays and diagnostic assessments, including CT- Scans, Itero 3D scans, and digital photos. ∙ Managed over 300 patient charts, proposed and documented restorations. 𝐒𝐤𝐢𝐥𝐥𝐬: Ability to Multitask | Cooperative and Adaptable | Detail-Oriented | Administrative | Building Rapport | Coding Procedures ∙ Assisted in surgical procedures such as dental implantations, impacted teeth removal, sinus elevations, and root canals. ∙ Processed x-rays and diagnostic assessments, including CT- Scans, Itero 3D scans, and digital photos. ∙ Managed over 300 patient charts, proposed and documented restorations. 𝐒𝐤𝐢𝐥𝐥𝐬: Ability to Multitask | Cooperative and Adaptable | Detail-Oriented | Administrative | Building Rapport | Coding Procedures

  • The Pangaea Project, LLC
    • San Diego, California, United States
    • Co-founder & Creative Director
      • Apr 2019 - Mar 2020

      ∙ Co-founded a music charity-focused event company. ∙ Directed and produced content creation; set design, social media flyers, and photos. ∙ Led and managed a team of creatives to design, organize, and cultivate a unique live music experience. ∙ Worked directly with clients to understand goals, pitch and test creative ideas. ∙ Effectively cultivated partnerships and relationships. 𝐒𝐤𝐢𝐥𝐥𝐬: Project Management | Creative Ideation | Concept Development | Graphic Design |… Show more ∙ Co-founded a music charity-focused event company. ∙ Directed and produced content creation; set design, social media flyers, and photos. ∙ Led and managed a team of creatives to design, organize, and cultivate a unique live music experience. ∙ Worked directly with clients to understand goals, pitch and test creative ideas. ∙ Effectively cultivated partnerships and relationships. 𝐒𝐤𝐢𝐥𝐥𝐬: Project Management | Creative Ideation | Concept Development | Graphic Design | Content Strategy | Relationship Building | Marketing Show less ∙ Co-founded a music charity-focused event company. ∙ Directed and produced content creation; set design, social media flyers, and photos. ∙ Led and managed a team of creatives to design, organize, and cultivate a unique live music experience. ∙ Worked directly with clients to understand goals, pitch and test creative ideas. ∙ Effectively cultivated partnerships and relationships. 𝐒𝐤𝐢𝐥𝐥𝐬: Project Management | Creative Ideation | Concept Development | Graphic Design |… Show more ∙ Co-founded a music charity-focused event company. ∙ Directed and produced content creation; set design, social media flyers, and photos. ∙ Led and managed a team of creatives to design, organize, and cultivate a unique live music experience. ∙ Worked directly with clients to understand goals, pitch and test creative ideas. ∙ Effectively cultivated partnerships and relationships. 𝐒𝐤𝐢𝐥𝐥𝐬: Project Management | Creative Ideation | Concept Development | Graphic Design | Content Strategy | Relationship Building | Marketing Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Banquet Server/ Food Runner/ Busser
      • Jun 2018 - Apr 2019

      ∙ Accurately executed guest orders and requests in an attentive and timely fashion. ∙ Possessed comprehensive knowledge of the menu, including daily features and specials. ∙ Demonstrated ability to multitask and pace each table appropriately. ∙ Delegated side-work and tasks for peers. ∙ Trained and assisted new staff members in giving the best style of service. 𝐒𝐤𝐢𝐥𝐥𝐬: Customer Service | Ability to Multitask | Cooperative and Adaptable | Detail-Oriented | Suggestive… Show more ∙ Accurately executed guest orders and requests in an attentive and timely fashion. ∙ Possessed comprehensive knowledge of the menu, including daily features and specials. ∙ Demonstrated ability to multitask and pace each table appropriately. ∙ Delegated side-work and tasks for peers. ∙ Trained and assisted new staff members in giving the best style of service. 𝐒𝐤𝐢𝐥𝐥𝐬: Customer Service | Ability to Multitask | Cooperative and Adaptable | Detail-Oriented | Suggestive Selling Show less ∙ Accurately executed guest orders and requests in an attentive and timely fashion. ∙ Possessed comprehensive knowledge of the menu, including daily features and specials. ∙ Demonstrated ability to multitask and pace each table appropriately. ∙ Delegated side-work and tasks for peers. ∙ Trained and assisted new staff members in giving the best style of service. 𝐒𝐤𝐢𝐥𝐥𝐬: Customer Service | Ability to Multitask | Cooperative and Adaptable | Detail-Oriented | Suggestive… Show more ∙ Accurately executed guest orders and requests in an attentive and timely fashion. ∙ Possessed comprehensive knowledge of the menu, including daily features and specials. ∙ Demonstrated ability to multitask and pace each table appropriately. ∙ Delegated side-work and tasks for peers. ∙ Trained and assisted new staff members in giving the best style of service. 𝐒𝐤𝐢𝐥𝐥𝐬: Customer Service | Ability to Multitask | Cooperative and Adaptable | Detail-Oriented | Suggestive Selling Show less

    • United Kingdom
    • 1 - 100 Employee
    • Assistant Manager
      • May 2016 - May 2018

      · Created a one-of-a kind experience with flowers and other organic materials for weddings, events, and special occasions. · Conducted bridal consultations. · Managed inventory and maintained a presentable sales environment. 𝐒𝐤𝐢𝐥𝐥𝐬: Creative Problem Solving | Emotional Intelligence | Building Rapport | Effective Communication | Empathy · Created a one-of-a kind experience with flowers and other organic materials for weddings, events, and special occasions. · Conducted bridal consultations. · Managed inventory and maintained a presentable sales environment. 𝐒𝐤𝐢𝐥𝐥𝐬: Creative Problem Solving | Emotional Intelligence | Building Rapport | Effective Communication | Empathy

  • Planned to Perfection Events
    • Charlotte, North Carolina, United States
    • Wedding Event Planner
      • Jul 2013 - Apr 2016

    • United States
    • Retail
    • 1 - 100 Employee
    • Floral Designer
      • Mar 2012 - Apr 2016

Education

  • Springboard
    UI/UX Design Career Track, Industrial and Product Design
    2021 - 2023
  • SDDC
    Dental Assisting/Assistant
    2019 - 2020
  • Central Piedmont Community College
    Associate of Arts and Sciences - AAS, Residential and Commercial Interior Design
    2014 - 2016

Community

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