Experience

Butte County Behavioral Health

• United States
• Construction
• 1 - 100 Employee

• Supervisor of Support Services

  • Aug 2019 - Present

  Supervision of Medical Record Technicians and Senior Medical Record Technicians in their daily clerical duties. Supervision of Medical Record Technicians and Senior Medical Record Technicians in their daily clerical duties.



Milestone Technologies, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Supervisor

  • Sep 2013 - Mar 2019

  I supervised the day-to-day operations of a group of 10 or more agents who identify, research, and resolve complex technical matters. I oversee execution of best practices and methodologies to ensure appropriate use of tools to provide quality support. I work directly with management to coordinate, prioritize and maintain optimal service execution to goals and expectations for client -specific key performance indicators. I effectively hire, train, coach and develop team members when workflow deficiencies have been identified; assist with difficult customer transactions; manage evaluations and reviews; standardize procedure, and monitor, track, benchmark, and analyze trends to fit client needs. Key Contributions: Developed and trained staff resulting in several agents being promoted within the company. Collaborated with staff to implement problem management process involving complete root-cause analysis by examining incident and trends. Recognized by senior management for exceptional communication skills and escalation resolution. Show less



CoreLogic

• United States
• Information Services
• 700 & Above Employee

• Business Liason

  • 2006 - 2011

  Communications with counties, communities, and commercial and government aggregators via telephone, email and website to procure data. Evaluate license agreements provided by communities and in cases where data is restricted; negotiation with communities to successfully procure data that can be used for product development. Perform initial evaluation of the need for and availability of parcel data to support products, and procure necessary data. Capture and maintain comprehensive documentation of metadata on existing and procured data, including but not limited to: contact info, price, existing legal restrictions. Prepare cost/benefit analysis Investigate the availability of government-compiled data from governm.ent entities, (federal, state, county and municipal), vendors, corporations, and sister FA divisions. Determine which data elements are available, from which entity, negotiating price, and review contracts and agreements. Decide which contracts and agreements are acceptable and which need to be referred to Legal. Negotiate with government entities to modify contracts/agreements to fit business needs. Investigate the availability of additional critical data, ensuring that data issues addressed previously do not resurface.Address, resolve and anticipate inquiries generated as a result of the analysis, processing, and/or review of the government compiled data. Compile and distribute necessary data and documentation. Ensure the receipt of necessary data documentation, log appropriate information into internal and external databases, and communicate known issues that will assist the next group handling the data. Coordinate scanning, ensures data content is within an acceptable range (provide an explanation when not), documents critical knowledge gained during the investigation process resulting in the accurate processing of data and disseminating data to project teams. Administer tape library and offsite storage and liaison with offsite storage vendor. Show less



First American DataTree

• Customer Service/Help Desk

  • Jun 2000 - Dec 2005