Experience

Medix Select

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• • Apr 2019 - Present

  Serve as primary liaison among Customer Service, Fulfillment and Sales Providers. Collaborate in Product Development.Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.Perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing and maintaining inventory data.Develop, implement and review operational policies and procedures. Analyze & develop processes to maximize efficiency and workflow.Communicate with operations team and devise ways of improving the customer experience, including resolving problems and complaints.Identify and address problems and opportunities for the company. Show less

• • Jun 2016 - Present

  Monitor Customer Service and Sales Teams quality performance. Manage all Customer Service aspects of the company (e.g., Customer Service escalation, Chargebacks and Disputes). Liaise day to day communications between the Customer Service and Distribution Departments. Develop training material and train Customer Service agents on best practices, changes to ordering systems and processes. Develop rapport with demanding customers and excelled in customer retention. Health Care Providers account management and order processing. Show less



TMS Health, a Xerox Company

• • Nov 2012 - Mar 2016

  Provide guidance to team members on daily operations, system and program support. Quality monitoring of calls and coaching. Ensure the program is staffed to meet our client’s service level expectations. Ascertain the team's needs in order to provide a healthy and professional work environment. Customer’s issue. Manage, answer and resolve the issue while following company procedures. Identify and manage potential adverse events and product quality complaints and process as needed. Ascertain that processes are followed to ensure the quality, compliance and privacy regulations are meet the client's. Show less

• • Nov 2012 - Dec 2013

  Promoted to Team Lead within seven months of employment; later to Operations Manager within 1 year. Provide guidance to team members on system and program processes. Quality monitoring of calls and coaching. Ensure the program is staffed to meet our client’s service levels expectations. Ascertain the team's needs in order to provide a healthy and professional work environment. Manage Answer and resolve the issue while following company procedures. Identify potential adverse events and product quality complaints and process as needed. Make certain that processes are followed to ensure the quality, compliance and privacy regulations are meet the client's. Show less



ENVIRON

• India
• Environmental Services

• Associate

  • Aug 2010 - Nov 2012

  Conduct inspections on residences to determine presence of defective corrosive drywall. Identification of different brands of drywall. Documentation, cataloging and collection of evidence for litigation. Follow chain of custody. Instruct other coworkers on inspection and collection procedures. Conduct inspections on residences to determine presence of defective corrosive drywall. Identification of different brands of drywall. Documentation, cataloging and collection of evidence for litigation. Follow chain of custody. Instruct other coworkers on inspection and collection procedures.



Tarpon Woods Veterinary Medical Center

• Veterinary Technician

  • Mar 2010 - Aug 2010

  Developed marketing strategy to promote clinic services, increased client base within a 4 month period. Established a trustworthy relationship within the community and excelled in client relations. Assisted with surgery, monitor anesthesia, therapeutic and gynecological procedures, perform dentals, and collect clinical pathology samples (phlebotomy), take & develop radiographs, take vitals, make surgical packs. Prepared and administer therapeutic drugs and vaccinations, assisted with restrain. Created and presented treatment plans and estimates to clients. Created web page, brochures, and other advertisement tools. Kept records of procedures performed, book keeping, and receive, catalog and display merchandize. Show less



Antech Diagnostics

• United States
• Veterinary Services
• 700 & Above Employee

• Laboratory Assistant

  • 2009 - 2010

  Process samples upon arrival from animal clinics, separate aliquots for respective department, e.g. chemistry, hematology, parasitology, serology, etc. Prepare cytology samples for pathologist to review. Collect and prepare all reference work for send outs. Goals Obtained: Increase time management and efficiency in work place. Process samples upon arrival from animal clinics, separate aliquots for respective department, e.g. chemistry, hematology, parasitology, serology, etc. Prepare cytology samples for pathologist to review. Collect and prepare all reference work for send outs. Goals Obtained: Increase time management and efficiency in work place.



University of Georgia

• United States
• Investment Management
• 1 - 100 Employee

• Research Assistant

  • 2005 - 2007

  Studies: The role of calcium on neuroendocrine regulation of energy balance in periparturient dairy cattle. Lactic acid utilization on ruminal fluid in fistulated steers procedure validation. Duties: Mix feed to specifications, collect and analyze fecal, milk, feed, and jugular blood samples, test glucose, insulin sensitivity, Non Esterified Fatty Acid, digestibility and energy, assist with body fat measurements through the use of ultrasonography. Collect and process data. Collect ruminal fluid samples, process and analyze with gas chromatograph technique. Show less