Experience

Consumer Council

• China
• Public Policy Offices
• 1 - 100 Employee

• Marketing Support Officer

  • Aug 2022 - Present

  - Managed marketing team and customer service team to achieve KPI targets. - Created and managed team budgets, ensuring cost-effective allocation of resources. - Managed and maintained digital marketing channels, including social media, email marketing, and website content. - Developed and implemented customer support strategies and initiatives that aligned with the council's goals and objectives. - Contributed to the development and execution of the annual marketing plan, ensuring alignment with company objectives and budget constraints. - Exhibited strong project management skills while leading operations and ensuring project success. Show less



Hong Kong Technology Venture Company Ltd

• Hong Kong
• Information Technology & Services
• 1 - 100 Employee

• Assistant team leader- Customer service

  • Mar 2018 - Aug 2022

  - Established and managed a complaint resolution team, implementing SOP and KPI for optimal performance. - Led backend team responsible for analyzing data for daily operation and decision-making. - Supervised team members to ensure daily goals and requirements were met consistently. - Utilized real-time traffic pattern monitoring to optimize resource allocation and achieve service targets. - Conducted analyses to identify areas for improvement, recommending positive changes to relevant departments. - Managed the daily cancellation of orders, streamlining processes to minimize disruptions. - Developed and conducted training programs for new employees, closely monitoring their progress and offering support. Show less