Experience

Town of Orangeville

• Canada
• Government Administration
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2023 - Present

  Orangeville, Ontario, Canada



Box of Crayons

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Client Development | Account Management | Client Relationships

  • Oct 2022 - May 2023

  Orangeville, Ontario, Canada



Humance | Culture & Performance

• Canada
• Business Consulting and Services
• 100 - 200 Employee

• Business Development Director | Talent Assessment and Onboarding

  • Aug 2021 - Aug 2022

  Toronto, Ontario, Canada Identified and developed new target markets and strategies to expand business in Ontario / Western Canada. Collaboratively with colleagues across Humance and its talent assessment subsidiary PIXONALITY; built visibility and credibility in new markets. Assessed client needs, promoted products, proposed options and solutions in leadership & talent development, talent assessment, and organizational transformation. Rigorously maintained sales data in CRM.



Wavelength Communication Skills Training

• Canada
• Business Skills Training
• 1 - 100 Employee

• Sales Manager | Business Development Manager

  • Jan 2018 - Mar 2021

  Toronto, Ontario, Canada In addition to Relationship Manager responsibilities, recruited, coached, trained, and supported sales team. Participated in strategic planning. Collaborated with marketing and operations teams. Maintained, tracked and reported on sales performance using Insightly CRM. Key accomplishments ▪ Brought in 29 new accounts for total $535K revenue from new business ▪ Exceeded $1.6 million total revenue, about 17% company revenue ▪ Top seller in 2018 at 43% over target, resulting in… Show more In addition to Relationship Manager responsibilities, recruited, coached, trained, and supported sales team. Participated in strategic planning. Collaborated with marketing and operations teams. Maintained, tracked and reported on sales performance using Insightly CRM. Key accomplishments ▪ Brought in 29 new accounts for total $535K revenue from new business ▪ Exceeded $1.6 million total revenue, about 17% company revenue ▪ Top seller in 2018 at 43% over target, resulting in promotion to Sales Manager ▪ Successfully bid on Ontario Vendor of Record RFP

• Relationship Manager (Account Manager)

  • Aug 2015 - Jan 2018

  Toronto Developed new business opportunities and managed client accounts to sell tailored and custom communication skills courses to corporate and government clients. Planned and delivered business development campaigns. Conducted client relationship and needs analysis meetings. Key accomplishments - see Business Development Manager description above.



GP Strategies Corporation

• United States
• Business Consulting and Services
• 700 & Above Employee

• Business Development Manager

  • Oct 2008 - Aug 2015

  Toronto, Canada Area Developed new business opportunities with Fortune 500 and government organizations. Qualified leads, responded to RFPs, wrote proposals, negotiated contracts, managed client relationships. Defined client requirements to propose custom e-learning solutions. Liaised between client and internal team. Maintain CRM sales data (Salesforce, MS Dynamics). Key accomplishments ▪ Consistently met or exceeded sales quotas over $500K yearly; sales over $1 million in 2014 ▪ Successfully bid on… Show more Developed new business opportunities with Fortune 500 and government organizations. Qualified leads, responded to RFPs, wrote proposals, negotiated contracts, managed client relationships. Defined client requirements to propose custom e-learning solutions. Liaised between client and internal team. Maintain CRM sales data (Salesforce, MS Dynamics). Key accomplishments ▪ Consistently met or exceeded sales quotas over $500K yearly; sales over $1 million in 2014 ▪ Successfully bid on custom learning projects up to $1.5 million ▪ Added 15+ new accounts including leading energy account which grew from a $30K project to over $400K/year Show less



Excel Thru Learning (ETL)

• Canada
• Human Resources Services
• 1 - 100 Employee

• Manager, Business Development

  • May 2002 - Oct 2008

  Brampton, Ontario, Canada Prospected new business for training and HR services consulting firm. Responded to formal RFPs. Consulted with clients to define learning needs and propose customized solutions. Implemented and used Salesforce CRM. Key accomplishments ▪ Consistently exceeded sales quotas ranging $300-$450K after first year, closed over $500K in 2008 ▪ Successful bid on Ontario Vendor of Record RFP resulting in over $50K revenue yearly



The Alcohol and Gaming Commission of Ontario

• Canada
• Government Administration
• 200 - 300 Employee

• Manager Learning and Development

  • 2000 - 2002

  Toronto, Ontario, Canada Managed leadership and employee development. Designed and delivered leadership development and succession planning program. Worked with AGCO senior leaders to identify learning needs and procure resources to deliver solutions. Key accomplishments ▪ Designed and implemented leadership assessment and development program which resulted in filling leadership roles across the organization ▪ Designed and implemented Human Resources and Training Intranet site to inform employees about HR… Show more Managed leadership and employee development. Designed and delivered leadership development and succession planning program. Worked with AGCO senior leaders to identify learning needs and procure resources to deliver solutions. Key accomplishments ▪ Designed and implemented leadership assessment and development program which resulted in filling leadership roles across the organization ▪ Designed and implemented Human Resources and Training Intranet site to inform employees about HR policies and programs and training opportunities Show less



Ontario Treasury Board Secretariat

• Project Manager, Ontario Internship Program

  • 1998 - 2000

  Toronto, Ontario, Canada Designed and launched and managed new enterprise-wide internship program. Key accomplishments: ▪ Hired and placed 100 interns into key developmental roles across the Ontario Public Service ▪ Collaborated with senior leaders in policy, financial planning, information technology, labour relations, communications and more ▪ This program continues today



Ontario Ministry of Government and Consumer Services

• Project Manager, Investing in People (secondment)

  • 1997 - 1998

  Toronto, Ontario, Canada Managed succession planning project, including a voluntary leadership assessment and leadership development program, for the Ministry (formerly Ministry of Consumer and Commercial Relations). Key accomplishments ▪ Wrote and led the RFP process to select the vendor who provided a voluntary leadership needs assessment program

• Learning and Development Consultant

  • 1995 - 1997

  Toronto, Ontario, Canada As a member of self-directed learning team, consulted with Ministry managers and senior leaders to assess learning needs, and design and facilitate learning solutions. Key accomplishments ▪ designed and delivered career management program, including Resume Writing and Interview skills courses, and resume and interview skills coaching ▪ selected a vendor to deliver Retirement Planning skills; wrote the RFP, evaluated vendors, awarded and managed the contract

• Training Coordinator

  • 1991 - 1995

  Toronto, Ontario, Canada Managed technology learning centre. Coached and developed trainers. Designed, maintained and facilitated technology courses, and coached senior leaders. Established and managed independent learning centre.



Corel Corporation

• Canada
• Software Development
• 500 - 600 Employee

• Instructor

  • 1989 - 1991

  Toronto, Ontario, Canada Designed and delivered desktop publishing software training to clients. Courses included Corel Draw, PageMaker, Ventura Publisher, Page Layout and Design.



Parkridge Computer

• Canada
• Software Development

• Training Manager

  • 1987 - 1989

  Oakville, Ontario, Canada Designed and delivered customer training and supported sales team. Courses included Unix operating system, accounting software, construction estimating software