Experience

BA Cityflyer

• United Kingdom
• Airlines and Aviation
• 200 - 300 Employee

• • Apr 2022 - Present

• • Sep 2017 - Apr 2022

• • Sep 2014 - Sep 2017



Titan Airways

• United Kingdom
• Airlines and Aviation
• 100 - 200 Employee

• Operations Controller

  • Jul 2011 - Aug 2014

  Main duties included * Monitoring the daily flying program * Trouble shooting any problems * Liaising with handling agents and service providers in the U.K. and overseas * Processing flight plans, including ETOPS dispatch paperwork * Managing ATC slot * Applying for and updating runway slots * Arranging ad hoc handling requirement, overflight permits and fuel Main duties included * Monitoring the daily flying program * Trouble shooting any problems * Liaising with handling agents and service providers in the U.K. and overseas * Processing flight plans, including ETOPS dispatch paperwork * Managing ATC slot * Applying for and updating runway slots * Arranging ad hoc handling requirement, overflight permits and fuel



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Airport Liasion Officer

  • Mar 2011 - Jul 2011

  Main duties included * Coordination of delays, diversions and disruption to the flying program * Ensuring customers were provided with accurate, up to date information during delays * Maintaining the information on the easyJet.com website * Communicating with handling agents in the U.K. And overseas to update customers across the network Main duties included * Coordination of delays, diversions and disruption to the flying program * Ensuring customers were provided with accurate, up to date information during delays * Maintaining the information on the easyJet.com website * Communicating with handling agents in the U.K. And overseas to update customers across the network



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Duty Supervisor

  • Feb 2010 - Feb 2011

  Main duties included * Daily supervision of up to 40 passenger service agents * Motivating the agents to provide the highest standard of customer service * Overseeing the checkin and turnarounds to ensure service providers adhered to SLA's * Monitor the performance of the passenger service agents by means of regular assessments Main duties included * Daily supervision of up to 40 passenger service agents * Motivating the agents to provide the highest standard of customer service * Overseeing the checkin and turnarounds to ensure service providers adhered to SLA's * Monitor the performance of the passenger service agents by means of regular assessments



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Oct 2007 - Oct 2009

  Main duties included * Ensuring the safety and welfare of all customers onboard * Maintaining a high level of customer service * Ensuring that safety and emergency procedures were adhered to at all times Main duties included * Ensuring the safety and welfare of all customers onboard * Maintaining a high level of customer service * Ensuring that safety and emergency procedures were adhered to at all times



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• • Jul 2006 - Oct 2007

  Main duties included* Sole responsibility of coordinating delays, diversions and disruption to customers* Issuing accurate information to customers in the U.K. And overseas* Authorising welfare and HOTAC for customers across the network

• • Feb 2004 - Jul 2006

  Main duties included* Monitoring the checkin area, answering any customer or checkin staff queries* Being present at the turnaround of the aircraft, ensuring the service providers adhered to their SLA's* Driving the aircraft turnaround to push OTP Targets

• • Mar 2001 - Jan 2004

  Main duties included* Pre allocation of seating for all flights, including medical requests or special assistance * Sending PNL's and catering information to handling agents in the U.K. And overseas* Answering any customer questions over the phone