Experience

Aurora Payments

• United States
• Financial Services
• 1 - 100 Employee

• Business Manager

  • Jun 2022 - Present



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Business Analyst

  • May 2017 - Jun 2022

  MAY 2017 – JUNE 2022 BUSINESS ANALYST AT FISERV, FRISCO, TEXAS • Right Start Advisor *June 2020 - June 2022 o Resolved complex issues and routinely aided in troubleshooting for clients, effectively communicating intricate system functions to the client to ensure full understanding and provide comprehensive resolutions to issues. o Trained internal staff to build teams, and ensure continued excellence in project management. o Efficiently managed rotating schedule of clients, queued projects, and outstanding items. o Spearheaded the development of this role from its inception; created the timeline and guidebook for future staff. • Team Lead *June 2018 - June 2020 o Specialized in Implementation: Setup and Configuration of programs for clients. o Advised clients on host server parameters, data mapping, SQL reports, and cold storage reports and notices. o Developed best practices for the team; hosted weekly meetings focusing on team building and strengthening internal communication; trained new hires; created job aides, guidebooks, and other training materials to streamline practices. • Product Trainer *May 2017 - May 2018 o Assisted in the development of subject matter expertise for both clients and internal staff. Show less



BBVA

• Spain
• Banking
• 700 & Above Employee

• Sales and Service Advisor

  • Feb 2016 - May 2017

  FEB 2016 – MAY 2017 SERVICE ADVISOR AT BBVA COMPASS, SOUTHLAKE, TEXAS o Built lasting relationships with portfolio clients o Uncovered needs of clients to guide them to their financial goals FEB 2016 – MAY 2017 SERVICE ADVISOR AT BBVA COMPASS, SOUTHLAKE, TEXAS o Built lasting relationships with portfolio clients o Uncovered needs of clients to guide them to their financial goals