Enterprise Customer Success Manager

• Jul 2022 - Present

Senior Customer Success Coach

• Mar 2022 - Jun 2022

Customer Success Coach

• May 2021 - Mar 2022

Expansion Account Manager

• Aug 2019 - Jan 2021

-Created and developed processes and prospecting strategy to prove concept of initially experimental team within sales department -Managed and grew Midwest client accounts under $250 MRR using consultative selling techniques-Consulted on recurring revenue business strategies-Created and maintained client relationships with referral partners-Trained newly hired employees -Wrote copy for email marketing-Averaged 50% deal win-rate

Account Executive

• Jun 2019 - Aug 2019

-Used consultative selling techniques to create new business accounts -Demonstrated and presented Flywheel products to clients -Managed client relationships from beginning of sales cycle through on-boarding process

Product Specialist

• May 2018 - Jun 2019

-Exceeded sales goal by 10% first full month-Consistently met sales goal every month-Customer account management-Consistently met expectations on quality assurance audits -Create style boards for customers that result in increased sales-Create relationships/clientele with customers by providing consistent follow up and serving as their one point of contact for all their needs-Drafted copy for email templates for department that have resulted in increased sales and stronger customer relationships Show less

Customer Service Representative

• Apr 2018 - May 2018

Fielded incoming calls from customer service lines, deescalate frustrated customers, process returns and exchanges, process replacement sales.

Executive Administrative Assistant

• Jul 2017 - Jan 2018

Answered and directed incoming calls and emails from general museum lines to appropriate department, assisted in clerical efforts for executive director, acted as liaison between contracted facility and IT businesses and the museum, administrative duties. Answered and directed incoming calls and emails from general museum lines to appropriate department, assisted in clerical efforts for executive director, acted as liaison between contracted facility and IT businesses and the museum, administrative duties.

Public Relations Intern

• Feb 2017 - May 2017

Wrote program descriptions for website, wrote and monitored social media posts, photography. Wrote program descriptions for website, wrote and monitored social media posts, photography.

Marketing And Public Relations Intern

• Aug 2016 - Dec 2016

Revised crisis communication plan, posted on social media to increase audience by 300 people, wrote 3 media releases that were picked up by local news outlets, scheduled social media posts, monitored post performance, revised social media plan, aided in social media campaign efforts, edited marketing pieces. Revised crisis communication plan, posted on social media to increase audience by 300 people, wrote 3 media releases that were picked up by local news outlets, scheduled social media posts, monitored post performance, revised social media plan, aided in social media campaign efforts, edited marketing pieces.

Volunteer Coordinator

• Aug 2012 - Jul 2014

increased volunteer base by 20% in two years, coordination of volunteer groups to work sites, volunteer hospitality, communication, public speaking, event planning, photography, social media management. increased volunteer base by 20% in two years, coordination of volunteer groups to work sites, volunteer hospitality, communication, public speaking, event planning, photography, social media management.

Barista

• May 2010 - Dec 2012