Leigh Jackson
Unified Communications Engineer at SecureDev Ltd- Claim this Profile
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Bio
Liam Jewess
A knowledgeable, driven and effective Dialler Manager. I have been Leigh's line manager for the past 2 and half years I have always been impressed by his desire to deliver results. Leigh has been a key member of my team and provided support to the business which stretches far beyond his core responsibilities. This includes building and managing multiple telephony and dialler platforms, improving our reporting capability and supporting the operational leadership teams to build efficient, effective and compliant contact strategies. Leigh has exemplary knowledge of regulatory requirements linked to the use of dialler technology which he uses and shares to ensure compliance across all our campaigns and business areas. I would recommend Leigh to any business looking to secure a professional dialler/telephony expert with real integrity and the passion to drive continuous improvement.
Shaunna Wilson
I have really enjoyed working with Leigh over the last year. Leigh is an accomplished dialler manager, with great knowledge of diallers, contact strategies and ensuring the business has highly productive outbound campaigns. He also has great expertise in telephony systems and has helped me with to create much reporting and management information required for my resource planning roles. Leigh will never hesitate to support his colleagues and stakeholders with his knowledge and experience.
Liam Jewess
A knowledgeable, driven and effective Dialler Manager. I have been Leigh's line manager for the past 2 and half years I have always been impressed by his desire to deliver results. Leigh has been a key member of my team and provided support to the business which stretches far beyond his core responsibilities. This includes building and managing multiple telephony and dialler platforms, improving our reporting capability and supporting the operational leadership teams to build efficient, effective and compliant contact strategies. Leigh has exemplary knowledge of regulatory requirements linked to the use of dialler technology which he uses and shares to ensure compliance across all our campaigns and business areas. I would recommend Leigh to any business looking to secure a professional dialler/telephony expert with real integrity and the passion to drive continuous improvement.
Shaunna Wilson
I have really enjoyed working with Leigh over the last year. Leigh is an accomplished dialler manager, with great knowledge of diallers, contact strategies and ensuring the business has highly productive outbound campaigns. He also has great expertise in telephony systems and has helped me with to create much reporting and management information required for my resource planning roles. Leigh will never hesitate to support his colleagues and stakeholders with his knowledge and experience.
Liam Jewess
A knowledgeable, driven and effective Dialler Manager. I have been Leigh's line manager for the past 2 and half years I have always been impressed by his desire to deliver results. Leigh has been a key member of my team and provided support to the business which stretches far beyond his core responsibilities. This includes building and managing multiple telephony and dialler platforms, improving our reporting capability and supporting the operational leadership teams to build efficient, effective and compliant contact strategies. Leigh has exemplary knowledge of regulatory requirements linked to the use of dialler technology which he uses and shares to ensure compliance across all our campaigns and business areas. I would recommend Leigh to any business looking to secure a professional dialler/telephony expert with real integrity and the passion to drive continuous improvement.
Shaunna Wilson
I have really enjoyed working with Leigh over the last year. Leigh is an accomplished dialler manager, with great knowledge of diallers, contact strategies and ensuring the business has highly productive outbound campaigns. He also has great expertise in telephony systems and has helped me with to create much reporting and management information required for my resource planning roles. Leigh will never hesitate to support his colleagues and stakeholders with his knowledge and experience.
Liam Jewess
A knowledgeable, driven and effective Dialler Manager. I have been Leigh's line manager for the past 2 and half years I have always been impressed by his desire to deliver results. Leigh has been a key member of my team and provided support to the business which stretches far beyond his core responsibilities. This includes building and managing multiple telephony and dialler platforms, improving our reporting capability and supporting the operational leadership teams to build efficient, effective and compliant contact strategies. Leigh has exemplary knowledge of regulatory requirements linked to the use of dialler technology which he uses and shares to ensure compliance across all our campaigns and business areas. I would recommend Leigh to any business looking to secure a professional dialler/telephony expert with real integrity and the passion to drive continuous improvement.
Shaunna Wilson
I have really enjoyed working with Leigh over the last year. Leigh is an accomplished dialler manager, with great knowledge of diallers, contact strategies and ensuring the business has highly productive outbound campaigns. He also has great expertise in telephony systems and has helped me with to create much reporting and management information required for my resource planning roles. Leigh will never hesitate to support his colleagues and stakeholders with his knowledge and experience.
Experience
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SecureDev Ltd
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United Kingdom
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Software Development
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1 - 100 Employee
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Unified Communications Engineer
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Nov 2022 - Present
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Financial Wellness Group
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United Kingdom
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Financial Services
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1 - 100 Employee
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Unified Comms
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Jun 2018 - Present
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Harrington Brooks
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United Kingdom
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Financial Services
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Dialler Manager
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Sep 2012 - Jun 2018
Responsible for Dialler and Data strategy management and development. Responsible for Dialler and Data strategy management and development.
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Paymentshield
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United Kingdom
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Insurance
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100 - 200 Employee
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Dialler / Data Manager
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Apr 2012 - Oct 2012
To drive sales performance through effective and end efficient dialler strategy and management. To drive sales performance through effective and end efficient dialler strategy and management.
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Resource Analyst At M&S Money
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Oct 2010 - Apr 2012
Mange resource and planning across multiple work-streams and types. Ensure effective staffing rota's to meet opening hours, changing forecast demands and multiple product launches. Ensure delivery to customer needs of training and briefing requirements whilst maintaining service level and KPI delivery and employee satisfaction.
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Real Time Workflow & Dialler Analyst At M&S Money
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Jan 2008 - Oct 2010
Responsibility for the real-time planning and delivery of contact centre KPI's together with management, analysis and development of power dialler.
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Collections & Recoveries Advisor
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Feb 2006 - Dec 2007
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Community
