Experience

AccessPay

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Service Desk Analyst

  • Feb 2022 - Present

  1st line service desk analyst supporting clients in UK and worldwide with transactions, payment queries, UI and file configuration. Main responsibilities: • First point of contact for the service desk team. • Managing and amending client bank account details and file configuration • Organising Teams calls with clients to support complex transactions and queries 1st line service desk analyst supporting clients in UK and worldwide with transactions, payment queries, UI and file configuration. Main responsibilities: • First point of contact for the service desk team. • Managing and amending client bank account details and file configuration • Organising Teams calls with clients to support complex transactions and queries



Bolt Burdon Kemp

• United Kingdom
• Law Practice
• 100 - 200 Employee

• Data Analyst

  • Apr 2018 - Feb 2022

  IT Helpdesk team member in a busy Law firm. Managing a varied and interesting workload including legal based marketing, incorporating IT Helpdesk troubleshooting, problem solving and desktop support to lawyers and paralegals. Main responsibilities: • Managing the Bolt Burdon Kemp blogs and website • Managing and editing company Intranet • Marketing sounding board for digital media: advising on hashtags, web traffic, keywords, sales funnel, and client attraction techniques • IT Helpdesk first point of contact for remote and office based legal teams • Maintaining and updating CMS • Managing CMS for mail merges, marketing, infographics and charts to enhance marketing mailshots and intranet Show less



Igloo Law

• London, United Kingdom

• Data Analyst

  • Mar 2015 - Mar 2018

  Supporting colleagues with Marketing, IT and Helpdesk queries in a busy law firm Main responsibilities: • Managing four Law firm websites: Igloo Law, Bolt Burdon, Bolt Burdon Kemp and Lynne Burdon Coaching • Publishing weekly blog online and generating email list for eNewsletter • Creating editing and refreshing up to date online news items and blogs • Devising client questionnaires, collating and reporting client feedback to create management information • Managing company Intranet • Editing web and intranet copy with topical content for the legal profession Show less



London Borough of Camden

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Support Officer

  • Feb 2013 - Feb 2015

  Local authority administrator in legal department supporting cases to tight deadlines Main responsibilities: • Writing memos and legal documents for busy lawyers to strict deadlines and legal format • Managing finance and Billing to tight deadlines • Working in a highly confidential manner with highly sensitive information Local authority administrator in legal department supporting cases to tight deadlines Main responsibilities: • Writing memos and legal documents for busy lawyers to strict deadlines and legal format • Managing finance and Billing to tight deadlines • Working in a highly confidential manner with highly sensitive information



Chartered Institute of Public Relations

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Membership Support Administrator

  • Mar 2008 - Feb 2013

  Data administration of international membership: building queries and reports using SAS methods for membership data in a worldwide membership organisation Main responsibilities: Processing application forms on Integra database • Managing departmental e-mails telephone calls and queries • Generating queries and building spreadsheets and reports for management • Distributing data externally on Excel as required • Data registration/export from Integra to Excel • Managing bulk mailings on Integra • Credit card processing in accordance with data protection legislation Show less



The Brain Research Trust

• London, United Kingdom

• Administrative Assistant

  • Nov 2006 - Mar 2008

  Entry level support role in a small charity providing senior members with timely admin and IT support. Main responsibilities: • First point of contact in a busy office • Managing e-mails in MS Outlook • Data management of donations into Raiser’s Edge and Excel • Presentation of results in report form at team meetings • Mail Merges (various as required) • All Banking/Reconciliation of donations • Managing cash flow statements and online donations: creating reports and forecasts • Managed listing and monitoring auctions on eBay Show less



St. Christopher's Hospice

• London, United Kingdom

• Donor Development Support Administrator

  • Aug 2006 - Nov 2006

  • Inputted data from donation letters and inputted their names, addresses, telephone numbers and amounts into an Excel spreadsheet. There were 6,000 in total. • Provided core administrative support in a busy fundraising department • Inputted donation and tax rebate information in Raiser’s Edge This was a three month contract role. • Inputted data from donation letters and inputted their names, addresses, telephone numbers and amounts into an Excel spreadsheet. There were 6,000 in total. • Provided core administrative support in a busy fundraising department • Inputted donation and tax rebate information in Raiser’s Edge This was a three month contract role.



Asthma UK

• Non-profit Organization Management
• 1 - 100 Employee

• Office Volunteer

  • Sep 2005 - Aug 2006

  I volunteered to assist the Supporter & Information Team and the post room 2 days per week, in order to gain office administration experience in a funding/gifts role. I learned to use Raiser’s Edge software and provided support on the reception desk. I volunteered to assist the Supporter & Information Team and the post room 2 days per week, in order to gain office administration experience in a funding/gifts role. I learned to use Raiser’s Edge software and provided support on the reception desk.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant

  • Jan 2004 - Aug 2006

  • Creating attractive product displays, assisting team members to replenish stock • Managing workload while providing excellent service to customers, including giving recommendations on products • Assisting on checkouts when needed This was a part-time role whilst I was studying at university working at the Chelsea Bluebird and Fulham Broadway stores. I worked in the Beers, Wines & Spirits department and covered and helped in other departments. • Creating attractive product displays, assisting team members to replenish stock • Managing workload while providing excellent service to customers, including giving recommendations on products • Assisting on checkouts when needed This was a part-time role whilst I was studying at university working at the Chelsea Bluebird and Fulham Broadway stores. I worked in the Beers, Wines & Spirits department and covered and helped in other departments.