Experience

American Meadows, Inc

• United States
• Retail
• 1 - 100 Employee

• • Aug 2022 - Present

  -Coach and develop a team of 12+ full and part-time staff with clear goals, a path for growth, and actionable deliverables to support the development of the business-Set KPIs and coach and mentor staff to achieve these goals-Develop cohesive new-hire product and systems training in partnership with the Training Leader-Work in collaboration with the Contact Center Leadership Team to ensure staff has the tools they need to succeed-Extensive knowledge of the functionality and integration of third-party applications-Maintain and analyze operating, performance, and staffing reports. Show less

• • Jul 2014 - Oct 2022

  -Responsible for managing and training of customer service representatives, with a focus on meeting customers’ needs and satisfaction and achieving sales goals-Generate daily sales reports to ensure orders are complete and accurate, and perform maintenance to any incoming web orders when needed -Respond to incoming phone calls with sales, customer service and gardening questions. Received positive customer satisfaction and feedback for helping customers and solving problems-Develop sales skills of staff and work towards maintaining high sales goals of my own, with a strong track record of successfully achieving company sales targets-Work with product manager to expand custom seed packet sales, capturing sales with Bayer, Nestle Purina, Subaru and smaller companies-Positive, professional interactions and relationships with other staff and departments; member of company’s morale committee Show less

• • Jul 2013 - Jul 2014

  -Assisted and worked in partnership with Brand Manager for the High Country Gardens brand handling marketing needs with regards to emails, design and website copy-Edited Catalog for spring season catalog-Edited and uploaded text and graphics for weekly blog posts to website -Worked successfully with a team of colleagues to update website and marketing materials with the launch of the new branding



Corner Pocket Cafe

• United States
• Consumer Services

• Bartender/Bar Manager

  • Feb 2010 - Jun 2012

  -Bartending and weekend bar manager responsibilities for busy sports and entertainment bar -Ensured quality product, operations and customer experience -Provided wait staff services as needed and sold upservices to patrons -Provided training and orientation to new staff -Performed all end-of-night closing duties -Bartending and weekend bar manager responsibilities for busy sports and entertainment bar -Ensured quality product, operations and customer experience -Provided wait staff services as needed and sold upservices to patrons -Provided training and orientation to new staff -Performed all end-of-night closing duties



Citizens Bank

• United States
• Banking
• 1 - 100 Employee

• Banker/Teller

  • 2010 - 2012

  -Assisted customers with daily transactions, opened new additional accounts, and performed account maintenance for customers -Presented benefits for bank products and services to prospective customers -Performed daily activities to uncover additional needs for existing customers and drive traffic to the branch -Responsible for operations at the branch level which included reviewing bank documents to ensure they were within compliance guidelines, as well as defining compliance requirements for branch colleagues -Took part in monthly corporate training programs to maintain knowledge of bank products and operational changes necessary for branch operations Show less



Post University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor

  • Jun 2008 - Jan 2010

  -Recruited prospective students for Accelerated Degree Program -Worked independently and in a team environment -Marketed the University, met recruiting targets and assisted students in achieving their personal education goals -Utilized relationship and communication skills to inform students on benefits of Post University education and gain enrollment commitments -Recruited prospective students for Accelerated Degree Program -Worked independently and in a team environment -Marketed the University, met recruiting targets and assisted students in achieving their personal education goals -Utilized relationship and communication skills to inform students on benefits of Post University education and gain enrollment commitments



NewAlliance Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Marketing Manager

  • Jun 2006 - Jun 2008

  -Handled a range of advertising and marketing assignments in support of NewAlliance Bank's marketing goals -Coordinated advertising campaigns for new products with outside advertising agency -Developed collateral material for customer communications -Led marketing activities with branch offices and provided appropriate marketing materials -Responsible for all advertising and marketing for Trust and Investment lines-of-business -Managed promotional materials and all Corporate Sponsorships -Project Coordinator for all new branch openings Show less



New England Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Member Service Representative/Teller

  • 2004 - 2006

  -Direct Customer interaction and satisfaction -Managed members' deposits and withdrawals -Ensured transactions were handled accurately -Cross-sold products to members' -Direct Customer interaction and satisfaction -Managed members' deposits and withdrawals -Ensured transactions were handled accurately -Cross-sold products to members'



Cronin and Company

• United States
• Construction

• Intern, Account Services

  • Jan 2005 - May 2005

  -Worked on complete campaigns for Liberty Bank of Connecticut and Connecticut Light and Power -Independently developed creative briefs for clients -Collaborated on projects with members of advertising team -Participated in client conferences -Worked on complete campaigns for Liberty Bank of Connecticut and Connecticut Light and Power -Independently developed creative briefs for clients -Collaborated on projects with members of advertising team -Participated in client conferences