Leigh Carter
Enterprise Lead Solution Engineer at Zip- Claim this Profile
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Bio
Jarad H.
I had the opportunity to work with Leigh Carter for 4 years at SAP Concur. I’ve witnessed her grow and flourish across multiple roles within the organization. Leigh has an impressive business acumen and highly dynamic skillset which suits her well for any customer facing role. Leigh’s calm and genuine nature affords her the ability to effectively communicate across multiple layers and stakeholders within an organization. She has an incredibly deliberate approach to problem-solving which mostly results in seat at the table with decision makers, and I’ve witnessed her execute the tactical and strategic aspects of the pre-sales many times over.
Mike Balwanz
I was lucky to work with Leigh during my time as a Sales Professional at SAP Concur. Functionally she was my internal business partner establishing the strategic and functional alignment of our SaaS platform with our prospect's and client's business goals. She was exceptional at guiding the client (and me) through our platform and the evaluation process. When I reflect on our time working together I often find myself admiring her ability to be a great listener. This is a difficult skill to have when you’re trying to multitask and navigate difficult situations. Leigh was always patient and allowed her internal and external partners finish their thoughts. This ability to listen is one we sometimes overlook but it is so powerful. She was able to provide insights and make proper recommendations to clients. When collaborating internally it propelled us forward and eliminated conflict. She would hear what I had to say and it really helped us problem solve client concerns. If you really think about it, this will serve her well in any role. Most great leaders and business partners I’ve worked with are great listeners, so I’d be happy to recommend Leigh for any role that involves problem solving and communicating with individuals and groups alike.
Jarad H.
I had the opportunity to work with Leigh Carter for 4 years at SAP Concur. I’ve witnessed her grow and flourish across multiple roles within the organization. Leigh has an impressive business acumen and highly dynamic skillset which suits her well for any customer facing role. Leigh’s calm and genuine nature affords her the ability to effectively communicate across multiple layers and stakeholders within an organization. She has an incredibly deliberate approach to problem-solving which mostly results in seat at the table with decision makers, and I’ve witnessed her execute the tactical and strategic aspects of the pre-sales many times over.
Mike Balwanz
I was lucky to work with Leigh during my time as a Sales Professional at SAP Concur. Functionally she was my internal business partner establishing the strategic and functional alignment of our SaaS platform with our prospect's and client's business goals. She was exceptional at guiding the client (and me) through our platform and the evaluation process. When I reflect on our time working together I often find myself admiring her ability to be a great listener. This is a difficult skill to have when you’re trying to multitask and navigate difficult situations. Leigh was always patient and allowed her internal and external partners finish their thoughts. This ability to listen is one we sometimes overlook but it is so powerful. She was able to provide insights and make proper recommendations to clients. When collaborating internally it propelled us forward and eliminated conflict. She would hear what I had to say and it really helped us problem solve client concerns. If you really think about it, this will serve her well in any role. Most great leaders and business partners I’ve worked with are great listeners, so I’d be happy to recommend Leigh for any role that involves problem solving and communicating with individuals and groups alike.
Jarad H.
I had the opportunity to work with Leigh Carter for 4 years at SAP Concur. I’ve witnessed her grow and flourish across multiple roles within the organization. Leigh has an impressive business acumen and highly dynamic skillset which suits her well for any customer facing role. Leigh’s calm and genuine nature affords her the ability to effectively communicate across multiple layers and stakeholders within an organization. She has an incredibly deliberate approach to problem-solving which mostly results in seat at the table with decision makers, and I’ve witnessed her execute the tactical and strategic aspects of the pre-sales many times over.
Mike Balwanz
I was lucky to work with Leigh during my time as a Sales Professional at SAP Concur. Functionally she was my internal business partner establishing the strategic and functional alignment of our SaaS platform with our prospect's and client's business goals. She was exceptional at guiding the client (and me) through our platform and the evaluation process. When I reflect on our time working together I often find myself admiring her ability to be a great listener. This is a difficult skill to have when you’re trying to multitask and navigate difficult situations. Leigh was always patient and allowed her internal and external partners finish their thoughts. This ability to listen is one we sometimes overlook but it is so powerful. She was able to provide insights and make proper recommendations to clients. When collaborating internally it propelled us forward and eliminated conflict. She would hear what I had to say and it really helped us problem solve client concerns. If you really think about it, this will serve her well in any role. Most great leaders and business partners I’ve worked with are great listeners, so I’d be happy to recommend Leigh for any role that involves problem solving and communicating with individuals and groups alike.
Jarad H.
I had the opportunity to work with Leigh Carter for 4 years at SAP Concur. I’ve witnessed her grow and flourish across multiple roles within the organization. Leigh has an impressive business acumen and highly dynamic skillset which suits her well for any customer facing role. Leigh’s calm and genuine nature affords her the ability to effectively communicate across multiple layers and stakeholders within an organization. She has an incredibly deliberate approach to problem-solving which mostly results in seat at the table with decision makers, and I’ve witnessed her execute the tactical and strategic aspects of the pre-sales many times over.
Mike Balwanz
I was lucky to work with Leigh during my time as a Sales Professional at SAP Concur. Functionally she was my internal business partner establishing the strategic and functional alignment of our SaaS platform with our prospect's and client's business goals. She was exceptional at guiding the client (and me) through our platform and the evaluation process. When I reflect on our time working together I often find myself admiring her ability to be a great listener. This is a difficult skill to have when you’re trying to multitask and navigate difficult situations. Leigh was always patient and allowed her internal and external partners finish their thoughts. This ability to listen is one we sometimes overlook but it is so powerful. She was able to provide insights and make proper recommendations to clients. When collaborating internally it propelled us forward and eliminated conflict. She would hear what I had to say and it really helped us problem solve client concerns. If you really think about it, this will serve her well in any role. Most great leaders and business partners I’ve worked with are great listeners, so I’d be happy to recommend Leigh for any role that involves problem solving and communicating with individuals and groups alike.
Experience
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Zip
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United States
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Software Development
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200 - 300 Employee
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Enterprise Lead Solution Engineer
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Feb 2023 - Present
Created and launched a new solution engineering discovery guide and process which highlights Zip’s procurement value and equips Sales to articulate Zip’s procurement platform innovations. Created and launched new persona-based procurement demo structure; adoption driving significantly improved prospect comprehension of Zip’s procurement and AP process value. Competitive SME for opportunities competing against ServiceNow, SAP Concur, various ERP platforms. Procurement and purchasing SME for Retail/e-Commerce, Manufacturing, Professional Services, and Hospitality. Payment optimization and credit card platform SME. Show less
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Zendesk
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Software Development
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700 & Above Employee
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Senior Solutions Consultant
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Mar 2021 - Feb 2023
As a revenue-focused solutions consultant, I translate the value of Zendesk for prospects and customers, and ensure our sales organization drives to quota achievements. I'm also actively helping reinvigorate Zendesk's presales strategies, including delivering on the following: A new demo approach with internal and external tools to comprehensively illustrate Zendesk's full capabilities in the Retail segment, from conversational CRM to data analytics for real world use. A new digital-first platform, Reprise, which will free up internal resources while accentuating the value and scalability of the Zendesk Suite. This tool is launching globally and covers all aspects of the Zendesk platform. A revised, comprehensive organizational discovery and functional requirements scoping document. A regular forum for new solutions consultants to share critical applications and configurations in building our proof of concept and custom demo sites. A training course for early tenure solutions consultants on leveraging Limbic Openers for demo conversations. The training highlighted the psychology behind successful demos, and methods to keep demo conversations engaging and effective. Created talk tracks and visual tools to inject Professional Services in to all deals and increase deal size. Region experienced a double-digit quarter over quarter increase. Show less
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SAP Concur
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United States
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Software Development
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700 & Above Employee
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Senior Solutions Consultant, Nationals Market
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May 2020 - Feb 2021
As a tenured solutions consultant and graduate of multiple SAP leadership programs, I drove the creation and socialization of Presales Parallel Deployment methodology and a Presales Deal Velocity Data rollout. This effort led to increased win rates, reduced sales cycles, and a reduced churn. I served as the Discovery SME in addition to other roles. I also served on the Deal Acceleration Management project, in which I designed the timeline and triggers for presales involvement in evaluations. On a daily basis I served as a presales agent of change and partner for a dynamic net new Saas sales team in the US Southeast. I drove the strategic alignment of our SaaS platform with our prospect's and client's organizational strategy. I ensured each prospect's unique industry and customer focus was recognized in our deal strategy and solution recommendations. I drove the business strategy and value conversations throughout the evaluation. I role modeled partnership with our Value Consulting organization, and vetted and then tee'd up the Value Consultant's integration in to an evaluation. As the de facto deal leader, I developed strong internal relationships and coordinated external partners so our new clients experiences a positive, rewarding evaluation and a beneficial journey with SAP Concur as their partner. I served as our subject matter expert on manufacturing, distribution, Retail, Agriculture, and Professional Services and partnered with Sales Enablement to create briefing tools for Sales. Completed SAP's Catalyst Leadership program for change agents, 2019-2020. Completed SAP's Inspire 2020 leadership program. My cohort created a new Diversity and Inclusion mechanism and program adopted by SAP Concur. Completed SAP's Global Leadership program, Prepare to Lead 2020.Selected participant for SAP How We Lead team Show less
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Senior Solutions Consultant, US Midmarket
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Mar 2019 - Apr 2020
As a senior consultant I focus on growing organizations in the southeast United States, The Bahamas, and Puerto Rico. I serve as the Procurement and Supply Chain subject matter expert for SAP Concur's alignment with our SAP Cloud Business Group Partner, Ariba. I also serve as a formal mentor for new solutions consultants, and provide coaching and guidance in that role.
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Solutions Consultant, US Midmarket
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Apr 2017 - Mar 2019
I partner with our prospects to determine the array and scope of SAP Concur's platform to best address their needs. I work closely with prospect teams in finance, procurement, IT, and executive leadership throughout the sales engagement. As part of my role I engage specific SAP Concur partners in integration, taxation, security, and travel. In 2018 I joined the SAP Concur team focusing on procurement capabilities within the larger SAP business group, and how our prospects could benefit. I also serve as a mentor to new solutions consultants, to ensure they have a positive and effective on-boarding experience. My functional and industry experience centers on procurement, manufacturing, agriculture, retail, and distribution. Show less
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Saas Sales Executive
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Aug 2015 - Mar 2017
I was the trusted advisor to emerging business wishing to harness discretionary spend and business travel programs. Consistent quota achiever and awards recipient.
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Quality Bicycle Products
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United States
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Sporting Goods Manufacturing
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300 - 400 Employee
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General Manager, National Distribution Sales
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Jul 2014 - Aug 2015
I led a team responsible for $65M + in distribution sales focused on driving manufacturer and retailer profitability through growth strategies, brand alignment, and technology improvements. My team created exclusive sales and manufacturing relationships, in the US, Europe, and Asia. By leveraging greater supply chain relationships via our SAP platform we enabled both vendors and retailers to increase top line sales and expand in to new markets. I created a dedicated annual summit to collaborate across the action sports industry as a way to surface new revenue streams and enhance sustainable business practices in the industry. During my tenure I consulted with hundreds of businesses on a wide range of topics including sustainability best practices, succession planning, financial analysis, retail operations, technology platform evaluation, brand management, vendor management, and market analysis. Show less
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General Manager, Outdoor Business Unit
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Sep 2011 - Aug 2015
I led a start-up business unit to profitable performance and industry legitimacy within our first year. By the end of my tenure sales had grown more than 42% and our supply chain had stabilized. My strategic plan shed unprofitable product categories, streamlined procurement, and aligned with new sales channels. By focusing on innovative product categories, I increased our marketshare as well as dealer sales. I focused on our procurement and vendor universe to ensure exclusive products and overall greater profitability in key product categories. As a result I was recognized as one of the "50 Most Influential Women" by action sports media outlets. I attracted and engaged top level vendors and manufacturers with a SAP platform for greater visibility, and improved access to internet sales and internet selling technologies in the Action Sports Market. I served as an acting Product Manager during a SAP integration, and advised vendor partners on SAP compliance and requirements during this transition to SAP. I worked with a team of Purchasing Mangers to ensure our procurement and vendor relationships improved and remained stable. Show less
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Technical Product and Retail Experience Educator
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Dec 2008 - Aug 2015
I developed and delivered product training and demonstrations across multiple product categories. These training efforts were directed at domestic retail and wholesale customers as well as QBP business partners.
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Senior Account Executive
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Dec 2008 - Sep 2011
Drove sales with 364 dealers across Florida, Missouri, and Kansas with sales volume exceeding $12 million. Created inaugural suite of marketing tools and revised sales training for department. Conducted inaugural retail training for retailers and QBP team including payroll management, loss prevention, and sales and service; this enabled QBP sales force to better engage with dealers.
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REI
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United States
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Retail
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700 & Above Employee
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Store Management
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Sep 2002 - Aug 2008
As a retail leader at multiple REI locations in the Southeast, I inspired and motivated diverse teams of 65 to 115 rretail professionals to engage and delight our customers, and to provide our consumer co-op with annual sales of $23 to $27M. We established a new store in an emerging market, and developed a reputation for a welcoming retail experience, with gracious customer service and credible technical expertise. This leadership role stretched my coaching and development skills, as I needed to inspire people, and execute a comprehensive retail strategy. I leveraged internal partners to help me improve compensation for key roles, customize our retail product assortment for our market, and leverage our product vendor's event support. As a result in each location, our retail sales, membership, and net promoter scores rose each successive quarter, and year over year. Focusing on Diversity and Inclusion, I led the region in hiring and promoting candidates in retail management and technical roles. Show less
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Retail Customer Experience Trainer
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Sep 2002 - Aug 2008
Considered a retail experience evangelist, I was consistently selected to create and deliver new hire training in technical product categories. I also delivered REI's unique sales and service training, and helped retail managers better address the strengths and opportunities of their new retail team. I specifically advised on technical service delivery, within the ski and bike shop production areas.
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ServiceCentral Technologies, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director Of Marketing And Product Management
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Mar 2001 - Mar 2002
In a start-up environment, I created the product management strategy and business development enablement for an early stage reverse supply chain platform. Working with our product managers, we created a demo experience for funding and partnership pitches. We also isolated and packaged the business intelligence opportunity drive by our software, and integrated that in to our partnership strategy with professional services companies. By driving a revised go-to-market strategy, we were able to obtain secondary rounds of funding. This enabled us to compete for a partnership role within a top three professional service's supply chain practice. We also created and launched our first sales campaigns in targeted South American markets of Brazil, Venezuela, and Argentina. Our footprint then allowed us to join Agilent Technologies as default software for Agilent mobile phone test equipment. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Technology Marketing Manager, Communications Industry Group
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Jan 1993 - Dec 1999
Directed marketing for software development centers in Madrid, Manila, Melbourne, San Francisco, and Minneapolis. Increased center utilization and revenue each quarter, and leveraged sponsorship with Williams F1 Racing to drive engagement with European clients. Lead industry marketing campaign for newly launched CRM practice. Directed marketing for software development centers in Madrid, Manila, Melbourne, San Francisco, and Minneapolis. Increased center utilization and revenue each quarter, and leveraged sponsorship with Williams F1 Racing to drive engagement with European clients. Lead industry marketing campaign for newly launched CRM practice.
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Education
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University of Illinois at Urbana-Champaign
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