Experience

Bassman Blaine, Inc.

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Showroom Manager

  • Oct 2021 - Present



Bassett Furniture Industries, Inc.

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Store Manager

  • Mar 2020 - Oct 2021



Quatrine Home

• El Segundo, CA

• Store Manager

  • Feb 2019 - 2020

  Manage retail staff of 3 for Luxury furniture brand. Responsible for all aspects of the retail operation including business development, customer service, facilities and employee recruitment and development. Work with local factory to ensure the customer’s expectations are met and exceeded. Design and execute promotional events and community Manage retail staff of 3 for Luxury furniture brand. Responsible for all aspects of the retail operation including business development, customer service, facilities and employee recruitment and development. Work with local factory to ensure the customer’s expectations are met and exceeded. Design and execute promotional events and community



ModShop

• SoCo

• Store Manager/Web Sales

  • 2018 - 2019

  Managed boutique for national custom furniture retailer. Developed and implemented sales strategy and organized marketing efforts to increase sales and community awareness. Managed boutique for national custom furniture retailer. Developed and implemented sales strategy and organized marketing efforts to increase sales and community awareness.



Bassett Furniture Industries, Inc.

• Irvine, California

• Store Manager

  • Feb 2013 - Jul 2018

  Manage store operations and staff of commissioned salespeople and support staff. Partner with sales staff to reach individual and store goals. Conduct product, communication and sales training. Create training agendas and materials for new associates. Hire and train new associates. Resolve complex customer service issues. Build and maintain relationships with customers, neighbors and community. Ensure inventory accuracy and integrity. Maintain building and grounds. Manage store operations and staff of commissioned salespeople and support staff. Partner with sales staff to reach individual and store goals. Conduct product, communication and sales training. Create training agendas and materials for new associates. Hire and train new associates. Resolve complex customer service issues. Build and maintain relationships with customers, neighbors and community. Ensure inventory accuracy and integrity. Maintain building and grounds.



Bassett Furniture Industries, Inc.

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• • Apr 2013 - Sep 2013

• • Feb 2013 - Apr 2013



Pottery Barn

• United States
• Retail
• 700 & Above Employee

• Associate Store Manager

  • Oct 2012 - Feb 2013

  Applied previous experience to successfully manage staff for national retailer and consistently meet or exceed sales targets. Applied previous experience to successfully manage staff for national retailer and consistently meet or exceed sales targets.



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• • Feb 2011 - Jul 2012

  Manage store operations and mentor staff of 21 full-time sales associates. Manage office and customer service associates. Create and lead weekly sales meetings. Establish quarterly training calendar. Develop and conduct product, communication and sales training for associates and cross training for existing sellers. Create training agendas and materials for new associates. Coordinate training for new associates. Manage store Twitter and TalkBin accounts. Resolve complex customer service issues. Lead store tours and manage registry events. Show less

• • May 2006 - Feb 2011

  Managed store operations and staff of 10 commissioned sellers, 120 part time sales associates, customer service representatives and stock associates. Lead weekly sales meetings. Conducted training for new associates. Created and produced weekly newsletter. Created store Twitter account. Wrote/managed store page on internal social networking site, 'CrateWorks.' Coordinated store donations and participation in local events and home shows. Created schedule for Furniture Sales, Stock and Management. Show less

• • Sep 2004 - May 2006

  Coordinated deliveries for furniture orders. Resolved customer issues with product and delivery. Provided sales support.



Lyondell Chemical Company

• Employee Communications Coordinator

  • Apr 2003 - Apr 2004

  2003- 2004 Writing, editing and design of monthly employee e-newsletter. Produced quarterly "talk show" distributed online and via CD to associates. Wrote copy for web site, advertisements and newsletters. Designed internal Web pages and e-postcards. Developed volunteer recruitment materials for print and web site. 2003- 2004 Writing, editing and design of monthly employee e-newsletter. Produced quarterly "talk show" distributed online and via CD to associates. Wrote copy for web site, advertisements and newsletters. Designed internal Web pages and e-postcards. Developed volunteer recruitment materials for print and web site.



Metropolitan Transit Authority of Harris County

• United States
• Truck Transportation
• 700 & Above Employee

• Manager, Marketing and Promotions

  • Jan 1999 - Jan 2003

  Initiated and managed internal advertising agency, resulting in savings of $300,000 annually. Provided strategic planning and creative direction for advertising and promotional activities, including creative development, traffic, production and development of marketing and promotional strategies and plans. Managed market research function, including climate studies and customer surveys. Wrote and produced radio and television commercials, print advertisements, brochures, training manuals and multi-media presentations. Proofread and edited copy provided by other departments for use in brochures, newsletters and press releases. Produced broadcast and print materials in four languages (English, Spanish, Chinese and Vietnamese). Managed staff of six, including account service, media planning, market research, promotions and copy writing. Managed advertising and promotional budget exceeding $3 million. Show less



DART (Dallas Area Rapid Transit)

• Urban Transit Services
• 700 & Above Employee

• • Jan 1998 - Jan 1999

  Created and implemented promotional activities, marketing programs, and advertising campaigns - resulting in an increase of public awareness by 25% and a ridership increase of 22.5%. Supervised staff of six Account Executives and Account Coordinators responsible for coordination of internal and external communications, agency publications, employee and community events and exhibits and co-operative joint ventures. Wrote speeches, sponsorship proposals, news releases, newsletters, recruitment pieces, sketches/skits for programs and promotional/advertising copy. Developed and coordinated employee briefings and events. Recruited and trained employee volunteers. Managed advertising and promotional budgets, exceeding $2 million. Negotiated community and media partnerships. Administered multiple media and vendor contracts. Show less

• • Jan 1994 - Jan 1998

  Orchestrated introduction of $800 million light rail system highlighted by 39 separate events, 1700 volunteer shifts, $1.2 million in corporate sponsorships, 8 hours of continuous television news coverage and combined attendance exceeding 750,000. Created and implemented advertising and promotional campaigns, agency events, product/service introductions, employee events and recognition and outreach efforts. Responsible for coordination of internal communications, agency publications, community events and exhibits and co-operative joint ventures. Administered multiple media and vendor contracts. Wrote all speeches and advertising copy for the agency. Managed staff of four and budget exceeding $1 million. Developed and coordinated employee briefings and events. Recruited and trained employee volunteers. Coordinated exhibits, tours, groundbreakings, grand openings, receptions and product launches. Served as liaison with advertising agency and subcontractors on production of event and promotional collateral. Increased participation in community events from 50 to over 150 events annually. Show less