Experience

VIP Home Services Australia

• Australia
• Consumer Services
• 1 - 100 Employee

• Self employed - Accounts and administration

  • Aug 2007 - Present

  Running a small cleaning business. This involved budgeting start up costs, marketing to increase our client base, cleaning at business and domestic premises, answering the phone and selling our service to potential new clients to establish the cleaning business and customer relations. Keeping the books up to date and the yearly accounts. The business still operates with my partner primarily running the business, now I am studying. However, I still do the bookkeeping and answer calls from existing and potential clients to discuss services provided, costs, appointments and general queries. Show less



RAC

• United Kingdom
• Vehicle Repair and Maintenance
• 700 & Above Employee

• Sales advisor - Insurance and finance

  • Mar 2004 - Feb 2007

  My duties included taking telephone calls from existing and potential customers, answering their insurance queries with general information. Keeping the client database up to date whilst making sure I was complying with insurance guidelines. Analyzing information and establishing strong relations with clients by questioning and listening effectively. My responsibilities included creating customer awareness of all of the RAC products to enable customers to make informed decisions by using a professional and customer-focused manner. Taking payments and writing new business, whilst confirming all the information supplied was accurate. Processing, RAC products and services, including RAC loan applications. I was also involved in training and mentoring new Sales advisers. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Credit management consultant

  • Feb 2003 - Feb 2004

  As a Credit Management Consultant, my role was to take inbound calls from customers wishing to make payment extensions, on their account. In order to help customers, it was my job to delegate a time frame with them. Meet business needs to retain a strong relationship with clients. Analyse information, whilst listening and questioning effectively, taking ownership of phone calls. As a Credit Management Consultant, my role was to take inbound calls from customers wishing to make payment extensions, on their account. In order to help customers, it was my job to delegate a time frame with them. Meet business needs to retain a strong relationship with clients. Analyse information, whilst listening and questioning effectively, taking ownership of phone calls.



British Gas Telecommunications

• Trafford Park, Manchester, UK

• Supervisor customer retention - escalated high level complaints

  • Sep 1998 - Jan 2003

  My main duties included providing excellent customer service over the phone by taking ownership of escalated customer queries passed through from the customer service team, who were primarily calling to cancel. The role involved analysing information, questioning and listening to provide a solution for the client to retain their business. My main duties included providing excellent customer service over the phone by taking ownership of escalated customer queries passed through from the customer service team, who were primarily calling to cancel. The role involved analysing information, questioning and listening to provide a solution for the client to retain their business.



Nags Head Public House

• Manchester, United Kingdom

• Restaurant supervisor

  • Dec 1993 - Sep 1998

  My duties included ensuring customers were served quickly and efficiently, whilst supervising and training staff. Additionally, I performed administrative duties for the pub, including bookkeeping. My duties included ensuring customers were served quickly and efficiently, whilst supervising and training staff. Additionally, I performed administrative duties for the pub, including bookkeeping.