Experience

Persimmony Software

• IT Services and IT Consulting
• 1 - 100 Employee

• • Sep 2021 - Present

  Spearheaded major application migration and upgrade. Research customer needs and communicate to Development, coordinate with Customer Success and Support to identify potential product defects or customer suggestions. Work with Marketing to provide content and strategies.

• • Sep 2011 - Sep 2021

  Public Health and County Government Software Solutions CompanyFirst 5 Manager (Current) Oversee First 5 application team, application development and testing in addition to Project Manager responsibilities. Project Manager (2012-2019) Project Manager for premier software application provider in California First 5 Market. Liaise with county government representatives in application development and use. Hold client meetings and technical meetings Communicate customer requirements and feedback to developers  Develop Test methodologies and procedures for software testing. Test software changes. Document software issues, facilitate resolution  Work with customer to resolve issues and implement solutions. Develop training materials for database administrators and end users. Train new county employees and end users in application use Show less



Decrane Aerospace Corporation

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Onsite Program Manager

  • Mar 2008 - Sep 2010

   Principal customer contact and company representative at the customer business jet completion facility in a high-pressure environment, ensuring contract deliverables were met.  Communicated customer data, product requirements and feedback to manufacturing plant to facilitate product changes and improvement initiatives.  Coordinated technical meetings, program and quality reviews.  Monitored and analyzed performance data; provided reports to customer and PPI management.  Evaluated product to determine warranty/non-warranty designation.  Worked with customer to resolve issues and implement solutions.  Trained manufacturing personnel on customer quality standards.  Managed contract for support employees; Supervised technicians and contractors; managed workflow in environment with constantly changing priorities and schedules.  Coordinated with customer to develop processes for program support.  Established inspection criteria to meet customer requirements, improving product quality metrics by 77%.  Facilitated invoice issue resolution--reduced past-due payment backlog from $1M+ to $0. Show less



DeCrane Aerospace, Audio International

• • Sep 1999 - Mar 2008

   Managed projects and programs, leading diverse teams and ensuring contract deliverables were met for custom development and installation of passenger control and entertainment systems in business and head-of-state aircraft. Monitored and communicated status internally/externally for software development, engineering, manufacturing, testing and implementation activities. Developed and maintained project plans. Managed specification development and configuration change, software and hardware system implementations. Managed customer changes in tight timelines—reduced quote flow-time from 1 week to 1 day and process flow from 8 weeks to 2. Developed and implemented departmental strategic plans.  Assisted Sales in negotiating contracts and making sales calls; Prepared and reviewed contracts. Built and maintained relationships with customers at all levels from various cultures (Air Force One representatives; completion center engineers and technicians in the U.S. and Europe; Middle Eastern royalty and their representatives; Fortune 50 Company executives, service managers and mechanics). Traveled domestically and internationally to manage projects and programs and interface with customers. Managed training for customer software systems and products; Developed internal and external educational materials; Participated in LEAN and ISO/AS9000 training. Liaised with engineers and software developers and translated technical ideas to non-technical audiences.ACCOMPLISHMENTS  4-time nominee for Employee of the Year, 2006 Employee of the Year. Consistently praised for ability to remain calm in difficult situations, seek solutions and build relationships with people at all levels. Developed project management processes to create profitability for large projects—improving profitability by 30%. Developed Change Order process that reduced flow-through from 8 weeks to 2. Involved in LEAN initiatives that reduced flow time from 6 weeks to 1 week. Show less

• • Jan 1999 - Jan 2001

  Managed internal projects, including selection process for document control softwareImplemented ISO9000/AS9001 Quality systemSupervised 8 employees (engineers and clerical staff)Proficient in AS400 MRP system, Microsoft Project



Molex (an electronics connector manufacturer)

• DOCUMENT CONTROL / INTERNAL AUDIT MANAGER

  • Jan 1996 - May 1999

  Developed and implemented document control/change control system that resulted in 500% reduction in number of findings. Managed 40,000 revision-controlled documents. Reduced document error rate from 10% to .015%. Supervised 4 document control employees. Developed Internal Audit System commended by external audit companies. Performed and supervised system audits and compliance audits to company policies and procedures, governmental regulations, ISO/QS900 requirements and customer standards. Assisted outside auditors during external compliance audits. Supervised 1 full-time auditor and 30 part-time auditors. ASQ Certified Quality Auditor, Arkansas Quality Award Auditor. Led 8-D teams Training: internal auditing; statistical techniques; problem solving and root cause analysis; TQM; Interaction Management; ISO/QS9000 standards; facilitation, team-building and leadership skills. Worked as leader and member of 5 successful project teams, edited plant newsletter, trained auditors and new employees, developed presentations, developed PC-based database applications for various departments. Show less



AFCO Steel, Inc

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Quality Assurance Specialist

  • Jan 1991 - Jan 1996

  Document Control, Certification of Material, Departmental and customer liaison. ACCOMPLISHMENTS Error correction saved over $50,000. Document Control, Certification of Material, Departmental and customer liaison. ACCOMPLISHMENTS Error correction saved over $50,000.