Experience

Cornerstone Staffing Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Recruiter

  • Sep 2021 - Present

  • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. • Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. • Interviewed between candidates and hiring managers. • Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



PSG Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Acquisition

  • Jan 2021 - Aug 2021

  • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. • Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. • Interviewed between candidates and hiring managers. • Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Associate

  • Sep 2020 - Dec 2020

  •Answered customer inquiries about their delivery status. •Provided general assistance to customers in placing orders. •Processed appropriate credit, refund, and/or further resolution needed based on the customers’ concern/s. •Resolved various disputes from undelivered orders. •Answered customer inquiries about their delivery status. •Provided general assistance to customers in placing orders. •Processed appropriate credit, refund, and/or further resolution needed based on the customers’ concern/s. •Resolved various disputes from undelivered orders.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Technical Support Specialist

  • Jul 2018 - Sep 2020

  •Answered customer inquiries ranging from their service, bill, account status, payment history, online banking, mobile banking, etc. •Provided basic support and troubleshooting with online banking and mobile banking. •Processed phone bill payments from customers calling in. •Checked for customers’ upgrade eligibility and/or additional credit line eligibility. •Answered customer inquiries ranging from their service, bill, account status, payment history, online banking, mobile banking, etc. •Provided basic support and troubleshooting with online banking and mobile banking. •Processed phone bill payments from customers calling in. •Checked for customers’ upgrade eligibility and/or additional credit line eligibility.



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2013 - Jun 2020

  Wells Fargo Technology Connection •Answered team member inquiries for new technology updates. •Provided basic support and troubleshooting with bank peripherals (PC, signature pad, cheque printer/scanner, and ATMs). •Answered incoming phone and chat support for remote support. •Created escalation tickets for customers’ unresolved issues. Wells Fargo Technology Connection •Answered team member inquiries for new technology updates. •Provided basic support and troubleshooting with bank peripherals (PC, signature pad, cheque printer/scanner, and ATMs). •Answered incoming phone and chat support for remote support. •Created escalation tickets for customers’ unresolved issues.