Experience

Internet Broadcasting

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• • Mar 2013 - Present

  Assist operations and sales teams by answering questions and helping troubleshoot issues Prioritize work load to ensure requests and issues are completed efficiently and on-timeTroubleshoot rich-media ad creative across multiple browsers, operating systems and mobile devicesProvide technical support for troubleshooting site, mobile and app display issues and third party ad productsWork with developers to help create and test innovative ad products for web and mobile appsWrite technical documentation for the operations teamWork with applications such as DFP, AdMarvel, FreeWheel, Solbright, Photoshop, Microsoft Office and debugging toolsAnalyze processes and generate reports to identify opportunities to optimize campaigns scheduling and impactLearn and evaluate new systems for future implementationTrain new employees to work with ad trafficking tools, systems, operational processes and industry best practicesWork with Production Managers to resolve support ticketsImplement customer campaign requests and provide operational support before and after launchReview creative and orders before they are entered into the ad serving systemProvide QA for all scheduled campaigns to ensure all orders are correct and meet SLA requirements Show less

• • May 2007 - Present