Leif Alcorn

Customer Care Consultant at RemServ
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Brisbane Area, AU
Skills

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Experience

  • RemServ
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Customer Care Consultant
      • Nov 2020 - Present

      Inbound Admin - Organisation Mailbox Admin - Superannuation, Claims Outbound - Claim Follow-Ups Feedback & Complaints Handling Livepro KMS Sherlock CRM SME - Remote Area Benefits SME - Coaching Call Coaching WFH + WFO Inbound Admin - Organisation Mailbox Admin - Superannuation, Claims Outbound - Claim Follow-Ups Feedback & Complaints Handling Livepro KMS Sherlock CRM SME - Remote Area Benefits SME - Coaching Call Coaching WFH + WFO

  • Wesley Mission Queensland
    • Australia
    • Non-profit Organization Management
    • 500 - 600 Employee
    • Customer Centre Advisor
      • Mar 2017 - Aug 2020

      Inbound Admin - Organisation Mailbox Admin - Fax Queue Outbound - Quality Control & Advocacy Feedback & Complaints Handling Livepro KMS Initial Project Lead & Content Author Sugar CRM Misc Projects Inbound Admin - Organisation Mailbox Admin - Fax Queue Outbound - Quality Control & Advocacy Feedback & Complaints Handling Livepro KMS Initial Project Lead & Content Author Sugar CRM Misc Projects

  • SponsoredLinX
    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Client Resolutions Manager
      • May 2016 - Jan 2017

      Outbound Account Manager - Retention Feedback & Complaints Handling Team Leadership - 6 Agents Direct Coaching - Retention Strategies Salesforce CRM Google Adwords Management Outbound Account Manager - Retention Feedback & Complaints Handling Team Leadership - 6 Agents Direct Coaching - Retention Strategies Salesforce CRM Google Adwords Management

  • Careers Australia - Closed
    • Brisbane, Australia
    • Contact Centre Specialist
      • Sep 2014 - Apr 2016

      Retention Team Leader 2IC - 14 Agents Outbound - Retention & Student Advocacy Direct Coaching - Retention Strategies Salesforce CRM RPL Specialist Inbound Admin - RPL Applications Retention Team Leader 2IC - 14 Agents Outbound - Retention & Student Advocacy Direct Coaching - Retention Strategies Salesforce CRM RPL Specialist Inbound Admin - RPL Applications

  • Bupa
    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Customer Retention Proactive Specialist
      • Feb 2012 - Sep 2014

      Outbound - Retention & Member Advocacy Inbound - Sales Admin - Process Cancelled Memberships Team Supervision - eWFM Monitoring Cyclops CRM Process Improvement - Extensive Outbound - Retention & Member Advocacy Inbound - Sales Admin - Process Cancelled Memberships Team Supervision - eWFM Monitoring Cyclops CRM Process Improvement - Extensive

  • NAB
    • Australia
    • Banking
    • 700 & Above Employee
    • Contact Centre Specialist
      • Dec 2009 - Sep 2011

      Credit Cards Advisor Inbound - Credit Card Enquiries SME Service Advisor Inbound - General Service Enquiries Speech Security Specialist Inbound & Remote Channel Support Special Project Team - Pilot Credit Cards Advisor Inbound - Credit Card Enquiries SME Service Advisor Inbound - General Service Enquiries Speech Security Specialist Inbound & Remote Channel Support Special Project Team - Pilot

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