Undergraduate Student

• Aug 2021 - Present

Commercial and Administrative Director

• Feb 2019 - Dec 2019

- Managed imports from China and coordinated exports with clients from Latin America and the United States, resulting in 30% increase of customer satisfaction rate. - Directed the national sales team and oversaw marketing in Chain Stores, leading to a 20% increase in sales revenue. - Developed the company's digital strategy and enhanced the website, increasing online traffic by 90% - Collaborated with the development, maintenance, and implementation of a Health & Safety Management System that parallels the ISO 1800, increasing the system implementation by 85%. Show less

Cultural Exchange Program

• Nov 2016 - Nov 2018

- Implemented developmental activities for children, enhancing their overall growth and strengthening family bonds - Attained proficient fluency in English through immersive bilingual interactions and showcased adaptability across diverse academic environments in various US universities - Implemented developmental activities for children, enhancing their overall growth and strengthening family bonds - Attained proficient fluency in English through immersive bilingual interactions and showcased adaptability across diverse academic environments in various US universities

Commercial Coordinator

• Jun 2010 - Nov 2016

- Generated business reports with statistical data on growth, profitability, and strategic business development, resulting in a comprehensive understanding of performance metrics and opportunities for improvement.- Demonstrated exceptional negotiation skills with suppliers, successfully positioning brands within the target market, launching new product lines, and implementing time-sensitive offers and promotions, leading to a remarkable 95% increase in high levels of satisfaction in negotiations.- Played a key role in developing the annual sales budget for company branches, establishing ambitious growth targets compared to previous years, with a 30% year over year increase.- Devised optimal strategies to enhance profitability by analyzing cost-benefit ratios for the company, ensuring margin equilibrium on price lists, and achieving a 98% accuracy in the pricing decisions.- Provided comprehensive support to the sales team, boostering customer strategies in different serviced areas- Directed and supervised the commercial team, including Merchandisers and Telemarketing group within the company, maintaining a high-performance culture. Show less

Telemarketing Consultant

• Jun 2006 - Jun 2010

- Provided excellent customer service by promptly responding to inquiries, assisting with product selection, and efficiently managing order functions, resulting in a high customer satisfaction rate of 95%.- Delivered personalized attention at the point of sale, successfully closing important negotiations for the company, and achieving a 90% success rate in converting potential customers into actual buyers.- Conducted Telemarketing activities to showcase the product portfolio and offer suitable alternatives when the desired item was unavailable, leading to a 98% success rate in retaining customers and meeting their needs.- Supported sales representatives in the serviced areas, optimizing their performance. Show less