Experience

ASRC Research and Technology Solutions (ARTS)

• Government Relations
• 1 - 100 Employee

• On-Site Supervisor

  • Oct 2007 - Present

  Provides direction to 6 or more employees ensuring adherence to company policies and procedures Organizes daily tasking for the unit and prioritize accordingly to meet deadlines Distributes and balances the work load in the unit, makes work assignments to avoid idle time, and establishes the work flow Provides on-the-job training to new employees; makes available written instructions; quick- reference materials, and supplies Provides recommendations/suggestions to fellow supervisors on employee work performance Reviews incoming emails by registrants to determine the nature of action needed Answer and resolve registrant queries on registration renewals; trouble shooting technical support Address and resolve wholesaler, manufacturer, distributor, and pharmacy inquiries regarding DEA regulations, guidelines and policies Use office automated systems such as Oracle, Firebird, Windows, other production database systems, Microsoft Suite, Microsoft Outlook, Nortel Phone Systems and Monitoring equipment Monitors staff activities; electronic mail; phone calls; records monthly statistics Initiates routine or non routine correspondence or notices to customers Prepare and attend weekly/monthly meetings providing prepared reports from Metrics systems; user activity reports; customer support concerns Show less



ASRC/Primus

• Senior Helpdesk Representative

  • Aug 2007 - Oct 2007

  Served as team lead to provide technical support assistance to co-workers and customers Assisted registrants with online and manual enrollment Created and resolved support concerns through an electronic ticketing system Resolved inbound electronic mail, composed outgoing electronic mail; queries Assisted with trouble shooting digital certificate installation and management Maintained files and records, updated databases; managed registrant account information Designed time sheet material and daily documents for monitoring employee work performance Show less



ASRC Management Services

• Customer Service Representative

  • Aug 2005 - Aug 2007

  Answered telephone inquires, processed schedule II order form requests; assisted medical doctors, physicians’ assistants, drug manufacturers and pharmacies with the processing of Drug Enforcement Administration Controlled Substance Act registration. Provided registrants with status of pending applications; refunds; registration changes. Performed data entry; modifying client records using Oracle systems Answered telephone inquires, processed schedule II order form requests; assisted medical doctors, physicians’ assistants, drug manufacturers and pharmacies with the processing of Drug Enforcement Administration Controlled Substance Act registration. Provided registrants with status of pending applications; refunds; registration changes. Performed data entry; modifying client records using Oracle systems



Sally Beauty

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2003 - Aug 2005

  Managed customer service counter. Advised customers on retail products designed to maintain health and appearance Developed monthly and quarterly goals for promotional items to achieve performance measurement goals Opened and closed facility according to security protocol Delivered accurate counts of daily store profits to assigned financial institution Maintained store stock and inventory; managed and monitored loss prevention; created risk management methods Provided on-the-job training to new employees on corporate culture; procedures and responsibilities Show less