Experience

DUKES LONDON

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Jul 2018 - Present



Strand Palace Hotel

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Reservations Manager

  • Dec 2014 - Oct 2016

  Managing the reservations Strand palace hotel internal call center between 08:00 19:00 consisting of 7 individual reservations agent and 2 group coordinator. * Producing individual training and development plans for each team member. * Arrange training both internal and external. Including cross training. * Managing team the department ( Reservation and conference) holiday and rotas. * Responsible for the recruitment and training of all new reservations staff * Producing all report when needed. Both internally and externally * Dealing with group, conference and restaurant booking which included. * Rate negotiation * Drawing up and distributing group contacts * Greeting of contact prior to event shown to insure we excused their expectation * Correctly inputting rooming list, rate and all relevant information i.e. VIP guests. Show less



Ace Hotel / Atelier Ace

• Hospitality
• 300 - 400 Employee

• Reservations Manager

  • May 2013 - Mar 2014

  Formally Crowne Plaza London Shoreditch Relocating all guest for the planned hotel closure 30th August – 9th September. Minimizing the cost and inform that of the Closure, rebrand and reopen. Dealing with guest complaint to do with the relocation and work that was already taking place within the hotel. • Managing selling rate and strategies will the hotel was without a revenue manager. • Assisting with the building of new system for Ace hotel London Shoreditch - (Opera, Synixis, Siteminder, Delphi) • Planning and negotiating FIT rate for winter 2013 -14 • Writing department Training manual, Training records, Standard operation procedures, policies and KPI’s • Building new FIT allocation and loading all rates • Loading content and rate for TPI • Producing individual training and development plans for each team member • Load new rates in both Opera,Synixis and GDS Show less



glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Reservations Manager

  • Aug 2012 - Apr 2013

  Temporary role Working with one reservations agent. Arrange training internal Responsible for the recruitment and training of all new reservations staff Producing all report when needed. Both internally and externally Dealing with group, conference and restaurant booking which included. Rate negotiation Temporary role Working with one reservations agent. Arrange training internal Responsible for the recruitment and training of all new reservations staff Producing all report when needed. Both internally and externally Dealing with group, conference and restaurant booking which included. Rate negotiation



Crown Plaza London -The City

• London, United Kingdom

• Reservations Manager

  • Mar 2008 - Jul 2011

  Formally tempted as reservations Manger July To December 2007 • Managing a team of with 2 reservations agent, and 1 groups coordinator and the F&B coordinator. • Producing individual training and development plans for each team member. • Arrange training both internal and external. Including cross training. • Managing team the department ( Reservation and conference) holiday and rotas. • Competitor Penetration Report and review stats • Inventory balance across three systems, including overbalance and sell restrictions • Channel Management, and Price optimisation, Checking that all business sources are bookable in accords to the sell strategy. • Updating the budget, Forecast and actuates on IBP daily. • Load new rates in both Opera and holidex. • Monitoring the Materialisation of FIT Allocation and third party intermediaries. • Opening and closing freesale both manually and on line. • Responsible for the recruitment and training of all new reservations staff • Covering the revenue Manager Holiday. Reporting to the General Manager. • Producing all report when needed. Both internally and externally • Dealing with group, conference and restaurant booking which included. • Rate negotiation • Drawing up and distributing group contacts • Building booking in Delphi, ( For accommodation, conference, restaurant and bar.) • Delphi diary management • Chasing booking held on option and once confirm ensuring that all information is correctly imported to opera and holidex • Correctly inputting rooming list, rate and all relevant information i.e. VIP guests. • Correctly inputting all event details including audit visual equipment, timing and menus. • Compiling detailed briefing for the management team • Greeting of contact prior to event shown to insure we excused their expectation • Assisting front office with check in / out. Show less



Guoman Hotel Shanghai

• London, United Kingdom

• Reservations Manager

  • Nov 2005 - Jun 2007

  • Responsible for updating the various websites with hotel information • Opening and closing freesale both manually and online • Checking that all contracts and offers are correctly loaded in opera and on the GDS global distribution systems • Inputting contract information into a database and ensuring it is kept accurate as a when new updates are received. • Responsible for the recruitment and training of all reservations staff. • Being aware of the availability at all times and working closely with the revenue manager to maximise sales. • Achieve monthly target set my senior management. • Covering reservations & Group telephone, email and faxes during busy periods • Checking availability and rates for new groups and individual reservations as well as making any amendments and sending confirmations. • Inputting contract information into a database and ensuring it is kept accurate as a when New updates are received. • Responsible for the recruitment and training of all reservations staff. • Being aware of the availability at all times and working closely with the revenue manager to maximise sales. • Achieve monthly target set my senior management. • Covering the reception desk during busy periods. In 2005 the reservations office of the 801 bedroom Guoman Tower and 463 room, Thistle City Barbican were clustered together. Working closely with both our central Reservation department based in Leeds and the reception team for both hotels. Show less