Experience

Blue Cross Blue Shield of Delaware

• Insurance
• 1 - 100 Employee

• Manager - Health Insurance

  • Feb 2009 - Present

  Highly innovative professional with more than 30 years of successful Health Insurance Operations Management. Experienced Change Agent and Health Insurance professional with a solid record of success in pretax benefit administration, vendor management, finance and operations delivery and team development. Creative problem solver with the ability to educate and manage personnel and clients, direct complex projects, advance corporate objectives, and exceed position expectations. Proven… Show more Highly innovative professional with more than 30 years of successful Health Insurance Operations Management. Experienced Change Agent and Health Insurance professional with a solid record of success in pretax benefit administration, vendor management, finance and operations delivery and team development. Creative problem solver with the ability to educate and manage personnel and clients, direct complex projects, advance corporate objectives, and exceed position expectations. Proven organizational, communication, negotiation, and marketing skills as demonstrated through issue resolution management and implementation and management of Spending Account client and participant accounts. Attentive to client needs, while delivering requirements to meet corporate, sales and personal goals. Additional skills include but are not limited to: • RFP Preparation • New Software System Implementation • New & Renewing Client Training and Support • System Enhancements • Vendor Management • Change Management/Agent • Government Compliance • Client, Member Service & Claims Administration • Consumer Driven Health Care Implementation • Health Saving Account (HSA) Administration • Debit Card Service Implementation & Administration • Large Scale Project/Event Management Key Contributions\Projects: • Manage Spending Account Client Implementation, Renewal, Administration and Issue Resolution • HSA Client Implementation and Contribution Administration • Conduct sales/marketing/client meetings as well as provide strategic and consultative services to Clients, Sales and Service on pretax benefit and consumer driven products • Conducts impact analysis and interpret spending account implementation and production issues • Utilizes project management methodologies to produce deliverables on organizational projects. • Lead, coach and mentor team members on business/operational processes. • Supports issue resolution, track/trend issues, as well as gather & analyze reporting data Show less