Leesa Tietjen
Business Partner (Customer Success Manager) at fullcast.io- Claim this Profile
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Bio
Shelley Moore
I had the sincere pleasure of working closely with Leesa for over three years. When we first began working together, she was temporarily brought on to assist me in rolling out a large client migration project that included custom development, onboard, and training for over 250+ site locations -- all to be completed, within a short timeline. It was the first large migration of its kind for our organization so processes had to be created from the ground up. Within a few weeks of working together, I recognized what a tremendous gift I had been given. Throughout our partnership, not only did we successfully complete the migration project, but she stayed on to help me establish a strong Enterprise Account Management division within our organization with scalable and replicatable processes that have since been adopted in other divisions. Leesa is a rare gem. Not only is she a strong customer advocate but a highly, analytical, and strategic process developer and problem solver. She is self-motivated and independently seeks, learns, and adopts information quickly. She can be given an unorthodox issue and will creatively adapt product or processes to meet a desired outcome. I can’t count the number of times she presented me with an idea where my response was,
Shelley Moore
I had the sincere pleasure of working closely with Leesa for over three years. When we first began working together, she was temporarily brought on to assist me in rolling out a large client migration project that included custom development, onboard, and training for over 250+ site locations -- all to be completed, within a short timeline. It was the first large migration of its kind for our organization so processes had to be created from the ground up. Within a few weeks of working together, I recognized what a tremendous gift I had been given. Throughout our partnership, not only did we successfully complete the migration project, but she stayed on to help me establish a strong Enterprise Account Management division within our organization with scalable and replicatable processes that have since been adopted in other divisions. Leesa is a rare gem. Not only is she a strong customer advocate but a highly, analytical, and strategic process developer and problem solver. She is self-motivated and independently seeks, learns, and adopts information quickly. She can be given an unorthodox issue and will creatively adapt product or processes to meet a desired outcome. I can’t count the number of times she presented me with an idea where my response was,
Shelley Moore
I had the sincere pleasure of working closely with Leesa for over three years. When we first began working together, she was temporarily brought on to assist me in rolling out a large client migration project that included custom development, onboard, and training for over 250+ site locations -- all to be completed, within a short timeline. It was the first large migration of its kind for our organization so processes had to be created from the ground up. Within a few weeks of working together, I recognized what a tremendous gift I had been given. Throughout our partnership, not only did we successfully complete the migration project, but she stayed on to help me establish a strong Enterprise Account Management division within our organization with scalable and replicatable processes that have since been adopted in other divisions. Leesa is a rare gem. Not only is she a strong customer advocate but a highly, analytical, and strategic process developer and problem solver. She is self-motivated and independently seeks, learns, and adopts information quickly. She can be given an unorthodox issue and will creatively adapt product or processes to meet a desired outcome. I can’t count the number of times she presented me with an idea where my response was,
Shelley Moore
I had the sincere pleasure of working closely with Leesa for over three years. When we first began working together, she was temporarily brought on to assist me in rolling out a large client migration project that included custom development, onboard, and training for over 250+ site locations -- all to be completed, within a short timeline. It was the first large migration of its kind for our organization so processes had to be created from the ground up. Within a few weeks of working together, I recognized what a tremendous gift I had been given. Throughout our partnership, not only did we successfully complete the migration project, but she stayed on to help me establish a strong Enterprise Account Management division within our organization with scalable and replicatable processes that have since been adopted in other divisions. Leesa is a rare gem. Not only is she a strong customer advocate but a highly, analytical, and strategic process developer and problem solver. She is self-motivated and independently seeks, learns, and adopts information quickly. She can be given an unorthodox issue and will creatively adapt product or processes to meet a desired outcome. I can’t count the number of times she presented me with an idea where my response was,
Credentials
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Creating Positive Conversations with Challenging Customers
LinkedInDec, 2021- Nov, 2024
Experience
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fullcast.io
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United States
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Software Development
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1 - 100 Employee
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Business Partner (Customer Success Manager)
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May 2022 - Present
• Owned client relationships with Key Accounts partnering on achieving their business priorities, to discuss best practices, and drive outcomes while also Partnering with Sr. leadership on internal initiatives. • Coached, developed, and motivated team on Strategic Customer Success Initiatives focused on achieving client business objectives taking the department from Ad-Hoc to Managed Customer Success maturity. • Created a training program for our CS team with topics such as CS 101, Building Strong Customer Relationships, Identifying and Mitigating Risks, and Conducting Effective CORs, and helping to manage 2 direct reports. • Collaborated with cross-functional teams to establish customer success culture throughout the company influencing marketing, sales initiatives, and the product roadmap. • Built out CRM data structure and automation to capture crucial sales handoff information. • Assisted with Client SFDC flow creation and maintenance for RevOps execution. Show less
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Wise Systems, Inc.
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United States
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Software Development
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1 - 100 Employee
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Strategic Account Manager
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May 2021 - May 2022
•Named employee of the month within the first 3 months of working for the company. •Owned the Client Relationship with Enterprise accounts from post sale, launch and on-boarding, through to growth and renewal. •Project Managed client projects and launches coordinating multiple teams (Sales, Product Management, Solutions Engineering, Engineering) to ensure deadlines are met, training is completed, system is pressure tested, and client approves of functionality. •Influenced internal strategies with executive leadership for improving business processes to better meet the company's goals and the client's needs. •Mentored Client Success Managers on improving their client relationships. Show less
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Procare Solutions
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United States
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Software Development
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200 - 300 Employee
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Enterprise Account Manager
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Apr 2020 - Apr 2021
•Manage a portfolio of 50+ Enterprise clients quarterbacking their needs for additional service and hardware sales, implementation, support, finance, and development.•Build and Maintain relationships with key executives with over 150 companies and over 3800 individual accounts as they implement and utilize our desktop and cloud software offerings.•Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.•Provide feedback to product design teams so that products can be tailored to clients' needs. Show less
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Enterprise Accounts Associate
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Nov 2018 - Apr 2020
*Promoted to Enterprise Accounts Associate in less than 1.5 years after strong dedication, leadership, and drive was shown on the implementations team. *Continued implementation rolls for Enterprise customers of 10 or more accounts. *Co-Lead a project to bring 250 new accounts over from a previous software onto our platform over the course of 1 year. *Provided guidance to implementation, training, and support staff on new Enterprise customer needs. *Cultivated and grew relationships with key decision makers within a portfolio of up to 3800 individual accounts.*Assisted with needs discovery and additional sales of software, services, and hardware needs. Show less
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Client Services Associate / Implementation Specialist
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Jul 2017 - Oct 2018
*Managed multiple complex implementation projects of Childcare Management software solutions at a time while exceeding service levels*Operated in a consultative manner in order to offer creative solutions for the unique business needs of clients and seek out additional sales opportunities.*Collaborated effectively across different teams to ensure Client's needs were being met. *Inbound/Outbound calls with clients to assist with implementation, training, account corrections, issuing credits, retention, and sales of additional software and hardware. Show less
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Pier 1
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United States
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Retail
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700 & Above Employee
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Interim Store Manager / Assistant Store Manager
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Jun 2016 - Jun 2017
*Lead by example by delivering excellent customer service. *Drive sales through checking Key Performance Indicators hourly to coach associates in adjusting behaviors to impact the areas of the sales equation that need to be impacted. *Provide chat-ins to every associate at the beginning of their shift informing them of sales numbers, promotions, and goals for the day while establishing expectations. *Lead the training and development of the store's sales leads and associates. *Monitor payroll and make adjustments accordingly. *Lead merchandising transitions at the beginning of each season. *Maintain merchandising standards through daily walks of the sales floor and coaching associates through needed adjustments. *3 months as Interim Store Manager while the Store Manager was on maternity leave. Show less
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rue21
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United States
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Retail
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700 & Above Employee
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Assistant Store Manager
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May 2014 - Jun 2016
*Provide excellent customer service on the sales floor. *Drive sales through coaching a team of employees by pulling reports to show their key performance indicators as well as through demonstrating my own sales skills to the employees. *Keep employees informed on store performance to help ensure goals are being met. *Check-in shipments and ensure their integrity. *Work with schedules, process payroll, and maintain the payroll budget. *Assist with the training, coaching, and development of the employees. *Set the store to new merchandising standards every month. Show less
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Sunglass Hut
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Italy
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Retail Apparel and Fashion
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700 & Above Employee
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Assistant Store Manager
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Aug 2008 - Jul 2013
*Assist customers with finding sunglasses and accessories to meet their needs. *Use sales techniques to up-sell and ensure the largest purchases possible. *Drive sales through coaching sales associates on key performance indicators throughout the day. *Perform opening and closing procedures. *Ensure policies are upheld to prevent loss and ensure the cleaning and merchandising of the sales floor was completed. *Stay current with the product knowledge for all brands. *A consistent top sales performer. *Write schedules, process payroll, and maintain the payroll budget. *Assist with the training, coaching, and development of the employees. *Help to merchandise the store and assist with inventory. Show less
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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Lead Sales Representative / Key-holder
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Aug 2011 - Jun 2012
*Advise customers on current rate plans, help customers select devises and accessories, and ring out purchases. *Use sales techniques to upsell and add items to the customer's purchases. *Handle customer escalations and provide assistance to associates seeking discounts and/or returns or exchanges for customers. *Responsible for opening and closing the store including preparing deposits, counting the safe, and ensuring all associate responsibilities were done correctly. *Advise customers on current rate plans, help customers select devises and accessories, and ring out purchases. *Use sales techniques to upsell and add items to the customer's purchases. *Handle customer escalations and provide assistance to associates seeking discounts and/or returns or exchanges for customers. *Responsible for opening and closing the store including preparing deposits, counting the safe, and ensuring all associate responsibilities were done correctly.
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Best Buy
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Retail
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700 & Above Employee
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Deployment Functionality Technician
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Jul 2009 - Aug 2011
*Run low voltage wiring, CAT5 and coax, including termination on the sales floor and in the communication room during projects. *Manage the daily tasks of associates in 12 stores throughout the district. *Set up displays throughout the stores and merchandising the entire sales floors. *Run low voltage wiring, CAT5 and coax, including termination on the sales floor and in the communication room during projects. *Manage the daily tasks of associates in 12 stores throughout the district. *Set up displays throughout the stores and merchandising the entire sales floors.
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Education
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2011 - 2013
University of Nevada-Las Vegas
Fine and Studio Arts -
2009 - 2011
Truckee Meadows Community College
Fine/Studio Arts, General -
2008 - 2009
Lane Community College
Fine/Studio Arts, General
Community
