Experience

MindCraft Software Pvt. Ltd.

• India
• IT Services and IT Consulting
• 500 - 600 Employee

• AVP

  • Jul 2013 - Present

• Associate Vice President

  • Apr 2016 - Present

  Mumbai Area, India Head, Business Analysis & Testing - The role demands governing the requirement gathering activity for all the critical projects - Plan appropriate orientation and training for business analysts and test engineers to ensure appropriate requirement analysis and documentation for successful delivery of projects - Governing project deliverable's by extending functional expertise Projects Undertaken: - Project Management for IBM BPM implementation at Avantha Ergo Life Insurance… Show more Head, Business Analysis & Testing - The role demands governing the requirement gathering activity for all the critical projects - Plan appropriate orientation and training for business analysts and test engineers to ensure appropriate requirement analysis and documentation for successful delivery of projects - Governing project deliverable's by extending functional expertise Projects Undertaken: - Project Management for IBM BPM implementation at Avantha Ergo Life Insurance corp - Function expert and Governance member for IBM BPM implementation at SBI Life

• Project Manager

  • Apr 2015 - Mar 2016

  Mumbai, Maharashtra - The role involves planning, implementation, and tracking of projects - Define the scope of the project in collaboration with IT stakeholders - Create a detailed work plan defining the sequence of activities needed to complete the project - Ensure every resource receive an appropriate orientation and guidance to execute the task - Review the schedule and monitor the progress of the project, make necessary adjustments to ensure the successful completion of the project - Provide… Show more - The role involves planning, implementation, and tracking of projects - Define the scope of the project in collaboration with IT stakeholders - Create a detailed work plan defining the sequence of activities needed to complete the project - Ensure every resource receive an appropriate orientation and guidance to execute the task - Review the schedule and monitor the progress of the project, make necessary adjustments to ensure the successful completion of the project - Provide project status updates and reports and establish communication with the IT and Business stakeholders - Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards Current Project: AvanthaErgo Life Insurance Corp

• Business Analyst

  • Jul 2013 - Apr 2015

  - Role involves analyzing the change requirement of a business and assessing the impact of the change. - Coordinate with stakeholders to understand, translate and simplify the requirements to document and determine a solution that benefits the client. - Evaluate and design a solution (create prototype or design user interface) to drive the change and review test cases from initial concept through to final implementation. Facilitate customer communication and manage a project's scope… Show more - Role involves analyzing the change requirement of a business and assessing the impact of the change. - Coordinate with stakeholders to understand, translate and simplify the requirements to document and determine a solution that benefits the client. - Evaluate and design a solution (create prototype or design user interface) to drive the change and review test cases from initial concept through to final implementation. Facilitate customer communication and manage a project's scope and schedules to ensure high-quality services to our clients. Projects Undertaken: - Conducted requirement study to analyze and develop a customized Procure To Pay application - Conducted requirement study to analyze, develop and coordinate technical efforts to develop a solution for ATM Cash Forecasting and Optimizing.



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Sr. Team Leader

  • Jan 2009 - Oct 2011

  Operational Role: Business management and controller position accountable for monitoring Forex advances, credit and delinquency monitoring on employee expense reimbursement and corporate card accounts, Prepayment Reconciliation and payments for Asia Pacific locations Business Analyst Role: • Instrumental to projects of Continuous Improvement initiative (Process consistency and System enhancements) for Corporate Finance department which involved conducting meetings with the stakeholders… Show more Operational Role: Business management and controller position accountable for monitoring Forex advances, credit and delinquency monitoring on employee expense reimbursement and corporate card accounts, Prepayment Reconciliation and payments for Asia Pacific locations Business Analyst Role: • Instrumental to projects of Continuous Improvement initiative (Process consistency and System enhancements) for Corporate Finance department which involved conducting meetings with the stakeholders and business users for requirement gathering, preparing Business Requirement and Functional Specifications document, workflow design, process flow charts and provide training for the new changes in operating model and system (ERP). Projects Undertaken: •A successful contribution to a front end change (170 Self Service Invoice and Imaging solution) in Oracle for Asia Pacific. •Front-ended and successfully integrated 3 APAC Accounts Payable process in the finance space, which also involved onshore process and document review, conducting online training sessions and finalizing the process, policies and the SLA document •Managed the end to end Platform change cycle and transition of corporate credit card in India and Hong Kong

• Team Specialist

  • Jan 2008 - Jan 2009

  • Reviewed and developed various test cases to identify the control gaps in corporate card program transitioned in 2007 & derived SWOT analysis for process efficiency and ensured smooth streamlining of the process. • Managed the monthly analysis of delinquent account, prepayment reconciliations and MIS reporting for a corporate card program for major 5 Asia Pacific locations • Developed self as an efficient back-up to the process manager for escalation management and interacted with CFO’s… Show more • Reviewed and developed various test cases to identify the control gaps in corporate card program transitioned in 2007 & derived SWOT analysis for process efficiency and ensured smooth streamlining of the process. • Managed the monthly analysis of delinquent account, prepayment reconciliations and MIS reporting for a corporate card program for major 5 Asia Pacific locations • Developed self as an efficient back-up to the process manager for escalation management and interacted with CFO’s for tracking & analyzing the progress on a monthly basis • Devised and implemented analytic reports to present the unsubstantiated balances and performance towards its settlement to the location operating committee. Highlights: • Awarded with the GFO Savolympics award (Corporate Finance Global Award) for recovering more than $100,000 credit from the AMEX on their exit from the service provider contract • Awarded with the Best Team award for contributing to process improvement and balance recovery



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Team Coach

  • Aug 2004 - Jan 2008

  Team Coach (April 2007 – Jan 2008) • Owner of Accounts Payable process for General Mills, US, parent of brand names like Pillsbury, Betty Crocker, Green Giant having a turnover of over US $ 13 Bn. • Managed 4 sub-processes comprising of minimum 4 team members each responsible for reconciliation of various expense accounts, monitoring and clearance of vendor debt and resolve complex invoice issues with US & Canadian vendors • Monitoring and reporting of TAT, SLA's and… Show more Team Coach (April 2007 – Jan 2008) • Owner of Accounts Payable process for General Mills, US, parent of brand names like Pillsbury, Betty Crocker, Green Giant having a turnover of over US $ 13 Bn. • Managed 4 sub-processes comprising of minimum 4 team members each responsible for reconciliation of various expense accounts, monitoring and clearance of vendor debt and resolve complex invoice issues with US & Canadian vendors • Monitoring and reporting of TAT, SLA's and performance through various reports and comparative matrices to the management and the client • Analyzing and interpreting data to review process health, team performances and incentive calculation to identify the profit earned by each process and final settlement with the client • Managed the transition of new process and implemented new procedures to track and control volume of pending invoices in the SAP inbox at invoice processing accuracy of more than 99% with timely payments to vendors • Conduct training's to team members on USA & Canada Accounts Payable system using SAP and reporting tools to ensure complete and accurate knowledge transfer Senior Executive (Aug 2004 – March 2007) • Owner of Quality and Risk assurance for General Mills, handling the recovery of payments and debts from the vendors and dispute management • Monitoring payments on a daily basis to track correct and timely payment to vendors • Interaction with US GMI Plants and Sourcing to resolve complex invoice outstanding issues and payments within the agreed timeline. Highlights: • Resolved by 50% and reconciled inter-company account impacted by all North American divisions with 500-700 items amounting to approximately $1 MM • Recreated a process, implemented a system to reduce outstanding debts and control aged invoices at 0 > 15 days with invoice processing accuracy over 99% Show less



Ocwen Financial Solutions Pvt. Ltd. - APAC

• India
• Financial Services
• 700 & Above Employee

• Subject Matter Expert

  • Sep 2003 - Aug 2004

  Mumbai • Ocwen is a major mortgage company in the United States of America and our work was accepting, reviewing and processing home Insurance documents • Validation and authorization of pre-verified home insurance documents and settlement claims • Achieved highest productivity and exceeded production targets for three consecutive months during the tenure