Experience

Hyatt Regency Chennai

• India
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Dec 2022 - Present

  Managing guests’ experiences Greeting and checking in guests as they arrive Ensuring guests have a pleasant experience Arranging reservations Handling complaints as they arise Greeting clients. Greeting guests as they arrive makes a great first impression and helps them feel more at home. Coordinating check-ins and check-outs. Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions. Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options. Recommending off-site amenities. These amenities may include tourist areas and dining and shopping establishments. Overseeing employees: This includes front desk, receptionists, and concierges. Room preparation. Guest relations managers ensure rooms are ready for guests before their arrival and check-in. Handling complaints: Things don’t always run smoothly, so it’s a guest relations manager’s job to handle and resolve complaints and then follow up to make sure everything’s back on track. Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs. Communication. Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance. Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement. Show less



Ramada by Wyndham

• United States
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Aug 2020 - Dec 2022