Experience

Complete Mathematics

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Operations Manager/EA

  • Nov 2021 - Present

  Overseeing the daily operations of the company and the work of executives and other subordinate employees (IT, Marketing, Sales, Finance etc.) Gather operational information on a weekly basis, analysing it for insight and eventually compiling it into a report to be presented to board members. Coordinate communications, track and follow up on requests and identify those of importance which require immediate attention. Perform a variety of accounting activities, such as preparing purchase orders, and invoices. Ensure and maintain confidentiality of all communications and documentation. Coordinated internal and external events, including 5 company-wide conferences annually, which drew up to 600 attendees per conference in 2022. Designed and maintained the CRM systems (Monday.com) for all the users such as the customer service and sales team. Show less



QA Ltd

• United Kingdom
• Higher Education
• 700 & Above Employee

• Account Executive/Project Co-ordinator

  • Nov 2020 - Nov 2021

  In charge of all proof of concept schemes set in a new business team, working closely with operations to determine if they are effective. To consistently perform effective out/inbound sales calls on a daily basis in line with targets provided. Hit 150% of target for 9 consecutive months. Work to achieve pre-agreed sales and growth targets. Maintain accurate customer records and sales development activities. Make good commercial judgements and takes quick decisions in line with company guidelines Take ownership of customer issues and take immediate action to provide a quality service. Proven track record of delivering exceptional sales results and increase in growth in customer accounts. Inform and demonstrate knowledge of our product specifications and services. Show less



Seventy Three

• United Kingdom
• Retail
• 1 - 100 Employee

• Assistant Manager

  • Feb 2019 - Sep 2019

  Focusing on the growth of the business and maximising the profitability of the store. Motivating a team of four to achieve and surpass pre-set goals and targets. Managing and training staff in every area of the business. Forging long-term and positive relationships with new and existing customers. Designating tasks to individuals and small teams. Creating eye catching displays and promotions. Making sure customer experience was the top priority. Dealing with enquiries and providing solutions to any problems that arose. Show less



Lola's Cupcakes

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Sales Associate

  • Jun 2018 - Feb 2019

  Always encouraging a positive attitude which revealed satisfied and loyal customers. Providing an outstanding customer service experience both within the store and via telephone. Handled cash and credit card transactions. Merchandised stock efficiently in all areas of the store; ensured the highest standard of care in the handling, storage and presentation of products. Recorded all wastages and damages accurately. Carried out cleaning duties as required in all areas of the store. Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • May 2017 - Sep 2017

  Administer the checkouts. Dealing with customer enquiries and complaints whilst serving customers. Overseeing and handling money throughout my entire shift. Greeting all customers in a timely fashion while quickly determining their needs. Persuading and encouraging the opening of MasterCard accounts with customers’ sales. Administer the checkouts. Dealing with customer enquiries and complaints whilst serving customers. Overseeing and handling money throughout my entire shift. Greeting all customers in a timely fashion while quickly determining their needs. Persuading and encouraging the opening of MasterCard accounts with customers’ sales.



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2015 - Sep 2016

  At the customer service desk dealing with all aspects of customer service and through the store. Helping in all departments of the store. Greeting all customers in a timely fashion while quickly determining their needs. Overseeing and handling money throughout my entire shift. At the customer service desk dealing with all aspects of customer service and through the store. Helping in all departments of the store. Greeting all customers in a timely fashion while quickly determining their needs. Overseeing and handling money throughout my entire shift.