Experience

WIN Waste Innovations

• United States
• Environmental Services
• 300 - 400 Employee

• Human Resources Information System Analyst

  • Jun 2023 - Present

  • Research and resolve system-related issues. • Maintain development and training documentation to align with changes. • Develop end-user training materials and conduct training sessions. • Gather and analyze regulatory reporting data, ensuring accuracy and timely filing, with results saved for reference and concerns escalated to leadership. • Research and resolve system-related issues. • Maintain development and training documentation to align with changes. • Develop end-user training materials and conduct training sessions. • Gather and analyze regulatory reporting data, ensuring accuracy and timely filing, with results saved for reference and concerns escalated to leadership.



Southern New Hampshire University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Aug 2022 - Apr 2023

  • Created and implemented social, educational, and recreational programs for 30 residents.• Promoted positive relations between residents and staff, by coordinating events that gather residents together to build positive communication.• Assisted residents with transitioning into new living environments and maintaining strong relationships with residents.

• Office Assistant

  • Aug 2022 - Apr 2023

  • Produced high-quality Excel documents, Spreadsheets, and presentations for statistical analysis to note trends and draw conclusions.• Coordinated, scheduled, and arranged students’ events and calendars.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Book Seller

  • Feb 2022 - May 2022

  • Delivered the highest level of customer service by greeting, communicating, and assisting customers with online orders. • Applied interpersonal and communication skills to establish a selling relationship with customers. • Delivered the highest level of customer service by greeting, communicating, and assisting customers with online orders. • Applied interpersonal and communication skills to establish a selling relationship with customers.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Team Manager

  • Nov 2020 - Nov 2021

  • Conducted thorough data analysis, utilizing tools such as Excel, and data visualization software, to extract insights and identify trends, patterns, and anomalies.• Used Microsoft Power BI to perform statistical analysis, build business models, and develop trending and forecasting.• Sat clear performance expectations, monitored progress, and provided regular feedback to team members, facilitating their professional growth and development.

• Quality Analyst

  • Jul 2020 - Nov 2020

  • Conducted thorough data analysis, utilizing tools such as Excel, and data visualization software, to extract insights and identify trends, patterns, and anomalies.• Used Microsoft Power BI to perform statistical analysis, build business models, and develop trending and forecasting.• Sat clear performance expectations, monitored progress, and provided regular feedback to team members, facilitating their professional growth and development.

• Content Moderator

  • Jun 2020 - Jul 2020

  • Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters.• Remained up to date on workflow changes, operational guidelines, and community standards to implement correct policies.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2019 - Dec 2019

  • Answered customer calls or emails and assisted with special requests or resolving complaints. • Processed refunds and exchanges in alignment with store policies. • Answered customer calls or emails and assisted with special requests or resolving complaints. • Processed refunds and exchanges in alignment with store policies.