Peer Tutor

• Jan 2020 - Present

Peer Tutors assist students in achieving academic improvement, supporting students by reviewing and clarifying learning problems and providing useful study skills to students that need supplemental help. Additionally, peer tutors provide subject-area knowledge and serve as a model for students in the techniques, strategies, attitudes, and beliefs that successful learners employ as they acquire new knowledge, solve problems, and complete academic tasks. Other assistance might include reviewing class material, discussing the text, reviewing test questions, generating ideas for papers, or working on solutions to problems. Show less

Supplemental Instruction Leader

• Jan 2020 - Present

Supplemental Instruction (SI) is a non-remedial academic support program that targets high-risk courses rather than high-risk students. SI targets historically difficult courses by teaching students how to integrate course content with reasoning and study skills to increase their performance. SI is an active approach to learning that supports students toward academic success by integrating “what to learn” with "how to learn." SI consists of regularly scheduled, voluntary sessions outside of class, which are facilitated by trained peer leaders who utilize collaborative activities to ensure peer-to-peer interaction in small groups. SI leaders are students who have previously earned high grades in targeted courses and have been recommended by faculty. They attend class lectures and are prepared to coach students on how to effectively study for SI courses. SI leaders receive training and ongoing supervision from the SI coordinating team to be effective facilitators. At each session, the SI leader guides students through the course concepts. The SI leader helps students make good use of their time and shares their strategies for success in the course. Show less

Assistant Store Manager

• Dec 2020 - Nov 2021

Accounts Receivable Clerk

• Dec 2020 - Aug 2021

Customer Service Team Lead

• Aug 2019 - Dec 2020

Team Leads work closely with the Store Manager to coordinate the work activities of team members including training on company, client, and store operating policies and programs as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in absence of store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure. Leads the work activities of department team members, PT and Temporary. Ensures shelves and other displays are stocked and maintained. Ensures markups or markdowns are taken according to company directives. Greets and assists customers with inquiries and purchases utilizing cash register to process payments and refunds and resolves escalated customer issues. Strives to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed. May conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures. Receives and verifies orders and complete store reports. Maybe a key holder and responsible for opening and/or closing the store. Understands and processes website orders including picking merchandise and shipping orders. Maintains a neat and clean store and work areas. May assist other team members with completing the work of the department. Show less

Assistant Manager

• Mar 2016 - Jan 2020

Store Clerk

• Mar 2014 - Mar 2016

Assistant Kitchen Manager

• Jan 2013 - Feb 2014

An assistant manager provides leadership to crew and other managers during a shift to ensure great Quality, Service, and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include: planning for each shift, inventory management, monitoring team performance, ensuring the team is meeting McDonald’s standards, and monitoring food safety, security, and profitability. They also help prepare the next Shift Manager. They may also be responsible for meeting targets during their shifts and for helping their assigned departments meet their goals. They perform or delegate daily maintenance and cleaning, manage crew training, and provide exceptional customer service. A department manager may be responsible for inventory management, setting goals, and delegating tasks to their teams, with follow up, and reporting results back to their team and other managers. A Kitchen Department manager ensures that food cost is controlled and that the kitchen staff is trained in production procedures, including new items that are added to the menu. Show less