Field Engineer

• Oct 2020 - Present

Field Engineer

• Mar 2018 - Present

• Controlled cell site appointments with carriers and building management. • Trained and coordinated technicians in field projects to ensure quality service. • Perform site surveys at the customer location and understand the scope of work. Provided site BOM and rack measurements to secure appropriate location for equipment installation. • Ensure projects are completed on time with safety, quality, and excellence. • Guaranteed timely and effective communication with customers, project management, and the internal technical teams. Aggressively work through the issues discovered during the project life cycle in order to maintain the on time delivery of the projects. • Diagnosing errors or technical problems and performing troubleshooting techniques to determine proper solutions. • Produce detailed service reports in a timely manner. • Communicate with RITC to compete software upgrade and circuit board replacement, and 5G DU/IP loads. Show less

Field Engineer

• May 2017 - Mar 2018

• Perform the installation and migration of LTE 9926 equipment to Nokia Air Scale Base Station. • Perform site surveys at the customer location and understand the scope of work. Provided site BOM and rack measurements to secure appropriate location for equipment installation. • Ensure projects are completed on time with safety, quality, and excellence. • Guaranteed timely and effective communication with customers, project management, and the internal technical teams. Aggressively work through the issues discovered during the project life cycle in order to maintain the on time delivery of the projects. Show less

Supervisor

• Jun 2007 - Jan 2018

• Contact service representatives for malfunctions that needed repairs covered by the Port Authority. • Implement company safety programs to ensure compliance of safety regulations. • Schedule employees to ensure that all breaks are provided, make recommendations to the Operation Manager on progressive discipline and manage the employee performance evaluation. • Resolved customer complaints by listening, identifying problems and identifying a solution. • Successfully multi-tasked in a fast paced environment; managed a multi-line phone, difficult callers, Show less