Account Manager Enterprise Sales

• Jun 2023 - Present

Senior Account Manager

• Mar 2022 - Jun 2023

• Develop a healthy pipeline of qualified opportunities to achieve sales objectives. • Acquiring new customers in the Enterprise/Large SMEs category. • Expand and maintain sales growth in Malaysia. • Managed and grow existing portfolio assigned. • Generate short term results whilst maintaining a long-term perspective to achieve business goals • Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Partners, etc. • Maintain service excellence in all interactions with clients, providing a high-quality customer experience. Show less

Account Manager

• Apr 2021 - Mar 2022

Account Management Executive

• Feb 2020 - Mar 2022

- To promote and cross-sell LGA’s suite of products and services to existing/new corporate clients and companies- Achieved or exceed individual and department targets- Establish strong customers relationships with existing and new customers- Handle inbound and outbound calls to customers- Proactively engage with existing customers to grow revenue and seeking new customers- Ensure long-term customer satisfaction and loyalty- Active participation in company strategy and grow opportunities that result in sustainable revenue growth- Maintains detailed knowledge of the company’s products and services- Keeping abreast of competitions, industry and market information/trends and feedback to management- Responsible for timely and accurate forecasting, account planning and pipeline reporting- To be able to use different strategies to close business deals Show less

Customer Service Sales Representative

• Apr 2019 - Feb 2020

-Manages contracts including sales quotations, renewals and terminations.-Coordinates with order processing and support teams for implementations, issues and/or disputes.-Keeps regular engagement with customers and updates them with new products and promotions and to maintain good relationship.-Undertakes any other adhoc projects/duties related to sales as per assigned.

Event Sales Coordinator

• Feb 2018 - Feb 2019

-Promote, sell and secure event space bookings from existing and prospective vendors. -Handles and manages all aspects of planning and coordination for confirmed groups and events. -Great communication between internal departments and external customers. -Responsible to ensure smooth execution and operations on site during events. -Provide after sales service by handling vendors concerns and feedbacks, communicating, maintaining and developing client’s relationships. -Promote, sell and secure event space bookings from existing and prospective vendors. -Handles and manages all aspects of planning and coordination for confirmed groups and events. -Great communication between internal departments and external customers. -Responsible to ensure smooth execution and operations on site during events. -Provide after sales service by handling vendors concerns and feedbacks, communicating, maintaining and developing client’s relationships.

Event Coordinator

• Feb 2018 - Feb 2019

-Event planning, design and production while managing all project delivery elements within time limits. -Liaise with clients to identify their needs and ensure customer satisfaction. -Conduct market research, gather information and negotiate with clients while staying within the parameters of the budget. -Propose new ideas and work closely with designers from conceptualization to execution to improve the event planning and implementation process. -Assist with negotiations, organize facilities and manage the details of all events such as space contracts, entertainment, transportation, gift sourcing, catering, equipment and signage, promotional material and ensure the appropriate decor to meet quality and client's expectations. -Assist with managing on-site production, proactively handle any arising issues and troubleshoot any emerging problems on the event day. -Assist with preparing the budgets of event and conduct pre- and post-event evaluations and report to client. Show less

Event Sales Coordinator

• Oct 2017 - Feb 2018

-Promote, sell and secure event space bookings from existing and prospective vendors. -Handles and manages all aspects of planning and coordination for confirmed groups and events. -Great communication between internal departments and external customers. -Responsible to ensure smooth execution and operations on site during events. -Provide after sales service by handling vendors concerns and feedbacks, communicating, maintaining and developing client’s relationships. -Promote, sell and secure event space bookings from existing and prospective vendors. -Handles and manages all aspects of planning and coordination for confirmed groups and events. -Great communication between internal departments and external customers. -Responsible to ensure smooth execution and operations on site during events. -Provide after sales service by handling vendors concerns and feedbacks, communicating, maintaining and developing client’s relationships.

Freelance

• Jul 2015 - Dec 2017

-Recruiting part time worker for clients. -Coordinate exhibitors' needs. -Plan and coordinate event and all production deliverable - F&B, decor, setup, sound and audio, entertainment, emcee, etc. -Coordinate with clients to ensure entitlements, and required actions are noted and fulfilled within budget. -Modeling -Recruiting part time worker for clients. -Coordinate exhibitors' needs. -Plan and coordinate event and all production deliverable - F&B, decor, setup, sound and audio, entertainment, emcee, etc. -Coordinate with clients to ensure entitlements, and required actions are noted and fulfilled within budget. -Modeling

Social Media Marketing Specialist

• Jan 2017 - Sep 2017

-Follow up existing customer and develop new customer to maintain a high level of sales achievement. -Responsible for the business development with existing and potential customers to achieve sales target. -Planning and crafting social media posts/campaigns by working with graphic designer on ideas of graphics and text to cultivate social media followers engagement. -Negotiate prices by visiting the venue with organizers and secure event spaces. -Arrange the inventory for the exhibition. -Effective problem solving and quick respond to the possible challenges and problems. -Assists for after sales services to develop brand loyalty among customers and ensure customer satisfaction. Show less

Special Officer to Member of Parliament

• Apr 2015 - Jun 2015

-Perform secretarial duties, such as managing the politician's schedule, making travel arrangements and taking minutes at meetings. -Respond to enquiries from other politicians' assistance, gorvement department, the media, and relevant interest groups. -Communicate with officer in resident area and filter daily public affairs of Member of Parliament. -Attend public functions to assist the politician and sometimes stand in when the politician is unable to attend. -Perform secretarial duties, such as managing the politician's schedule, making travel arrangements and taking minutes at meetings. -Respond to enquiries from other politicians' assistance, gorvement department, the media, and relevant interest groups. -Communicate with officer in resident area and filter daily public affairs of Member of Parliament. -Attend public functions to assist the politician and sometimes stand in when the politician is unable to attend.

Brand Communication Executive

• Dec 2014 - Mar 2015