Delivery Lead

• Sep 2022 - Present

Business Delivery Lead, Reporting & Analytics Solutions

• Aug 2020 - Sep 2022

Champion reporting across AGL by driving a cultural and behavioural shift from tactical to strategic Microsoft Power BI reporting solutions, focusing on the digitisation and provision of insights to influence decisioning and drive business value.• Managed the Quarterly Planning Process, carrying out rigorous backlog grooming whilst helping business stakeholders understand resource constraints and priorities, timelines, and dependencies• Implemented and ensured continual adherence to an effective operating model and engagement/prioritisation framework that is aligned to AGL’s strategic objectives to unlock business value • Managed the end-to-end delivery of initiatives in the strategic pipeline of work for areas such as Marketing, Sales, Products and Customer Experience• Led a cross-functional team (onshore and offshore), fostering a culture of high performance and collaboration by providing effective performance feedback and communicating clear expectations for each team member, holding people accountable for agreed outcomes• Facilitated cross functional forums (AGL Power BI Guild and the Reporting Champion Network) to maintain an aligned reporting strategy and foster greater collaboration amongst all reporting teams• Developed and manage cross functional partnerships and collaboration across the broader business units to ensure strategic alignment, shared dependencies are understood, and commercial value is realised

Business Intelligence Lead, Data & Analytics

• May 2017 - Aug 2020

Identify opportunities, plan and deliver value-add Business Intelligence and Analytics across Customer Markets and the broader business.• Formulated and managed a future state BI strategy, covering a self-service BI model and governance framework, and a UX/UI Design strategy• Managed project teams in the re-platform, automation and redesign of static Excel reporting, minimising manual intervention and overall operational overhead• Oversaw multiple initiatives ensuring compliance with standards and consistency of deliverables within the BI Strategy• Led the creation of high-quality designs, applying UXD/HCD principles whilst adhering to datavis and dashboard design best practices• Coached and knowledge shared to other pockets of the business by providing constructive feedback on their dashboard designs• Managed AGL’s strategic BI toolset review with IT, including the facilitation of tool assessment workshops with vendors (Tableau, Microsoft, SAP) and key information producers within the business

Senior Analyst, Performance Metrics

• Jul 2016 - Apr 2017

Enabling the Performance Metrics team to identify, design and deliver high-quality analytics and metrics for Energy Markets and the broader business.• Implemented and managed a BI UX Design framework with a key focus on design thinking and stakeholder engagement• Created and continually refined repeatable approaches whilst adhering to AGL Brand guidelines and best practice visualisations – UX Design in BI guides, stakeholder interview scripts, wireframe templates, etc• Established a new information management model within Data & Analytics, moving away from siloed functions and promoting greater collaboration amongst teams • Managed project teams in the re-platform, automation and redesign of static Excel reporting, ensuring adherence to UX/UI and datavis best practice principles• Uplifted BI UX Design capabilities within the AGL Analytics community

BI User Experience Consultant, Analytics & Insights

• Aug 2015 - Jul 2016

Empowering stakeholders to rapidly create insights through consultation, enablement and information.• First to establish and manage a User Experience Design strategy for BI dashboards within the ANZ Analytics Community• Continual refinement of repeatable approaches - design patterns, templates, style guides, information architecture - ensuring they are of a high standard to minimize interventions, rework and project cost• Uplifted user focused design capabilities within the ANZ Analytics Community - coaching on how to conduct stakeholder interviews/workshops, rapid prototyping (sketching/wireframing) and Agile BI User Experience delivery• Conducted User Experience strategy activities with Business Executives and Senior Management to facilitate product ideation, vision elicitation and concept design• Led the creation of high quality designs to meet customer needs and are representative of project goals, brand values and User Experience vision• Developed and recommended Change Management strategies and guidelines to Business Executives and Senior Management for Business Intelligence content• Managed the design and delivery of an Analytics Reporting Portal (SharePoint) to over 10,000 users across ANZ reducing operational overhead

Business Intelligence Analyst, Analytics & Insights

• Feb 2014 - Aug 2015

Putting information back into the hands of key decision makers to enable the visualisation, measurement and management of Operational Objectives and Business Unit Strategies.• Managed multiple projects at a time under a larger Program of Work, including the delivery of BI (QlikView) Dashboards to over 1000 users ranging from Executive level stakeholders to Branch Managers across Australia• Defined and led Change Management strategies for all QlikView Dashboard rollouts• Facilitated presentations to Executive level stakeholders (CEO Aus, Group CFO, Managing Directors, General Mgrs)• Conducted 1-on-1 and group training sessions for varying stakeholders (Managing Directors, General Mgrs, District Mgrs, Service Quality Mgrs, Head Office staff) • Coordinated working groups to ensure appropriate representation throughout each deliverable• Liaised with external vendors such as Qlik and CapGemini• Manage assigned staff to enable effective project delivery against agreed budgets and timelines

Analyst, Strategic Initiatives Project

• Apr 2013 - Feb 2014

Integral member of the project team in the introduction and transformation of the Australia Division’s Business Intelligence (BI) Platform.• Involved in the implementation of a new BI tool (Qlikview) into Australia Division• Designed, developed and delivered Executive level dashboarding, including the test and release of new BI solutions • Constant stakeholder engagement to support their understanding of BI and the potential value for improved business performance • Liaised with Change Management to develop a release strategy of QlikView• Managed the automation of reporting through SQL and BI tools

Business Consultant, MIS Retail & Wealth

• May 2012 - Apr 2013

Responsibilities included undertaking necessary analysis of data and the preparation of reports to communicate results and to support the Business for decision making and action planning across the Retail portfolio. Also liaised with the offshore teams to continually improve processes by proactively identifying opportunities for improvement and assisted with the implementation of new processes and standards.

Performance Analyst, MIS Retail & Wealth

• Aug 2009 - Apr 2012

Worked directly with Australian Retail Distribution to provide accurate and effective performance reporting, including the provision of high quality analysis to support decision making for Business initiatives. Also provided ongoing support to various stakeholders to drive business results and key business benefits.

Business Analyst/Developer, Mortgages MIS

• Nov 2007 - Aug 2009

Managed the development, production and support of the management information and reporting systems for the Mortgages Operation department. Also responsible for analysis and design of reports, development of small scale applications and strategize on the effective delivery of timely and accurate metrics.

Customer Service Officer

• Aug 2006 - Nov 2007