Experience

Country Road Group

• Australia
• Retail
• 700 & Above Employee

• Cluster Manager

  • Apr 2018 - Present

  As Cluster manager I am accountable for maximising profitable sales and driving efficiencies across business operations within my group of stores, this includes Country Road and Concession stores. This is achieved by leading and influencing my manager’s to drive performance across customer service, excellence in people management, effective merchandising practices and control of costs. As Cluster manager I am accountable for maximising profitable sales and driving efficiencies across business operations within my group of stores, this includes Country Road and Concession stores. This is achieved by leading and influencing my manager’s to drive performance across customer service, excellence in people management, effective merchandising practices and control of costs.



Hobart Autos

• Australia
• Motor Vehicle Manufacturing

• Non Executive Director

  • Jan 2012 - Present



Review Australia

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Cluster Manager

  • Jun 2016 - Apr 2018

  Build and drive a customer-led culture through leading by example and delivering excellent service standards. Inspire and mentor a diverse team of fashion enthusiasts to reach set KPIs and sales targets – celebrate the wins and encourage the team to be proud of the contribution they have to the wider business strategy! Closely monitor store sales performance - acknowledge outstanding results and identify any areas of improvement (report to peers and senior management). Ensure store presentation is immaculate through visual merchandising. Take a proactive approach in loss prevention management i.e. stock shrinkage. Effectively manage the wage costs in store and roster for success. Recruit, select and train like-minded team members. Demonstrate a duty of care by ensuring that the work environment is safe, healthy and fit for work (adhere to state and national OH&S legislation). Show less



Michael Hill

• Australia
• Retail
• 700 & Above Employee

• Store Manager

  • Jan 2008 - Jun 2016

  The Store Manager’s position with Michael Hill Jewellers required an engaging professional, motivated by creating meaningful relationships with both team members and clients. A customer centric individual with strong business acumen will nourish the relationship between brand and customer, showcasing the Michael Hill story of artisanal craftsmanship, through exceptional service and comprehensive product knowledge. The Store Manager’s position with Michael Hill Jewellers required an engaging professional, motivated by creating meaningful relationships with both team members and clients. A customer centric individual with strong business acumen will nourish the relationship between brand and customer, showcasing the Michael Hill story of artisanal craftsmanship, through exceptional service and comprehensive product knowledge.



Target Australia

• Australia
• Retail
• 700 & Above Employee

• Deputy Store Manager

  • Jan 2005 - Jan 2008

  As Deputy Store Manager my primary focus was to inspire the team to deliver customer excellence in all facets of store operations and compliance. I applied my strong background in retail management to be passionate, commercially minded and focused on partnering with the Store Manager to deliver positive results for the business.

• Merchandise Manager

  • Jan 1998 - Jan 2005

  Lead, motivate and develop a team of Area Sales Managers, Department Managers and Trainee Area Sales Managers to deliver on the required KPI’s for their respective roles.

• Area Sales Manager

  • Sep 1996 - Jan 1998

  Delivered amazing visual merchandising and an outstanding experience to our customers while being innovative in my approach to driving sales for your assigned department. Leading a fun and engaging workplace where my team can be coached and developed to their highest potential.Building and maintaining a store with a strong safety and compliance focus. Lead the Target vision, strategy and values within the team and across the organisation.



Best&Less

• Australia
• Retail
• 400 - 500 Employee

• Store Manager

  • Jul 2000 - Jan 2005

  This role is a "people focused" Store Manager who loves to lead and drive a team to deliver outstanding results and exceed sales goals and profit for your store, while demonstrating your personal passion for engaging with customers. To succeed in this role, you must be a leader who understands how important it is to coach, train and empower your team. Ensuring the customer service experience is second to none. Exceeding sales goals and profit for the store. Bringing the 'Bestie' culture of the business to life in all your business decisions and dealings. Training and developing the 'Best' team. Creative VM presentation of the store from door to floor. Manage stock and shrinkage. Work collaboratively with your Assistant Store Manager and Regional Manager. Show less