Experience

ZND US

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present

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Freedom Mobility Center

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Documentation Specialist

  • Mar 2019 - Nov 2021



Justis Group of Edenton

• United States
• Hospitals and Health Care

• Practice Manager

  • Nov 2015 - Nov 2018

  Oversaw daily office operations and business administration while supervising team of 10 employees. Organized financial activities, including private and commercial billing, payroll, and processing accounts payable and accounts receivable.• Transformed office from non-compliant practice with bad actors into a respected medical practice.• Cultivated quality team by recruiting, hiring, training, and retaining qualified staff members.• Earned more revenue via collections by restructuring billing and collections policy.• Increased operational efficiency through reformation of front desk procedures.• Generated daily, weekly, and monthly reports on key metrics to determine areas of improvement.• Enforced compliance with HIPAA, practice policies, and federal regulations.



Medical Modalities, Inc

• United States
• Medical Device
• 1 - 100 Employee

• Medical Billing Manager/ Director of Customer Service

  • Aug 2014 - Nov 2015

  Coordinated with sales representatives and facilities team to confirm customer deliverers while maintaining high standards of quality. Performed insurance verifications, authorizations, and denials.• Collaborated with A/R department to regulate cash flow.• Directed goals and daily activities of 11 staff members. Mobilized two employees to become top sales representatives. • Conducted human resources administration, including training new employees and tracking PTO. Coordinated with sales representatives and facilities team to confirm customer deliverers while maintaining high standards of quality. Performed insurance verifications, authorizations, and denials.• Collaborated with A/R department to regulate cash flow.• Directed goals and daily activities of 11 staff members. Mobilized two employees to become top sales representatives. • Conducted human resources administration, including training new employees and tracking PTO.



Ortho Pros Express

• United States
• Medical Practices

• Billing Team Leader

  • Dec 2012 - Aug 2014

  Administered accounts receivable while serving as liaison between company and clients. • Contacted patients to obtain benefits information, update data, and answer account-related questions.• Guided 7-person team through completing all daily orders, enabling them to reach 120% of goals.• Called and emailed sales representatives to set up CPM orders, later completing the process. Administered accounts receivable while serving as liaison between company and clients. • Contacted patients to obtain benefits information, update data, and answer account-related questions.• Guided 7-person team through completing all daily orders, enabling them to reach 120% of goals.• Called and emailed sales representatives to set up CPM orders, later completing the process.