Experience

Bristol Care Homes

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Health Care Assistant

  • Feb 2016 - Present

  • Maintained accurate records of patient care, condition, progress and concerns.• Assisted patients with bathing, oral hygiene, grooming and feeding.• Helped patients move in and out of beds, baths, wheelchairs and cars.• Maintained a clean, healthy and safe environment.• Followed safe lifting techniques and individual resident lifting instructions.• Maintaining a professional lead when times become hard.



JOHN SHEPPARD BUTCHERS LIMITED

• Administrative Assistant

  • Aug 2015 - Nov 2015

   Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered it into the database. Contacted clients regarding unpaid and underpaid accounts to resolve any issues. Inputting data from sales into MS Excel, Word and Outlook. Dealt with incoming and outgoing calls. Solving customer concerns and dealing with customer service related enquiries.



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2015 - Aug 2015

• Checkout Supervisor

  • Jan 2013 - Jun 2015

  • Investigated and resolved customer service inquiries and complaints in an empathetic manner.• Assumed ownership of team productivity and managed work flow to meet or exceed quality service goals.• Strong leader of customer support and staff.• Trained staff on operating procedures and company services.• Updating customer orders from start to finish in an accurate and timely manner.• Devised and published metrics to measure the organisation's success in delivering world class customer service achieving 5* mystery shopper.• Developed extremely satisfying customer relationships and earned a reputation for exceeding service standard goals and managed work flow to exceed quality service goals.• Money management.



Domino’s Pizza UK & Ireland Ltd

• United Kingdom
• Food & Beverages
• 700 & Above Employee

• Team Leader

  • Jan 2009 - Jan 2011

  • Clearly and promptly communicated pertinent information to staff.• Led and directed team members in effective methods, operations and procedures.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.• Money Management.