Experience

MAN Truck & Bus Malaysia

• Malaysia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Manager | Customer Service Management & Network

  • Aug 2023 - Present



Supratechnic (M) Sdn Bhd

• Maritime Transportation
• 1 - 100 Employee

• Assistant Part Manager

  • Sep 2021 - Jul 2023

  • Oversee spare parts department operation in headquarters and regional offices• To manage the pricing strategy for spare parts and lubricants.• To ensure all sales, purchase, warehouse and logistics SOP are followed• To ensure purchase and delivery are done effectively, efficiently, and within timeframe and cost.• To update parts superseding information in company in-house ERP system on a weekly basis• To monitor forward / reverse superseding part to ensure parts updated in the system is accurate. i.e. price, description, etc• To manage inventory at a healthy level and ensure high supply ratio is met.• Periodic visit to branches and regional offices to identify and resolve operation issues within department, branches, and vendors• To gauge the market demand by visiting branches, dealers and end-users in order to fulfill current and future market demand.• Identify training program related to product, inventory, and process procedures to minimize the competency gaps• Establish and maintain good relationship Show less

• Senior Parts Executive (Inventory Control)

  • Nov 2019 - Aug 2021

• Parts Executive (Back Order& Inventory Control)

  • Nov 2017 - Oct 2019



Federal Auto Holdings Berhad

• Malaysia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Warranty Supervisor, Volkswagen Glenmarie 4S Service Centre

  • Nov 2015 - Oct 2017

  • Position as a trained WARRANTY ASSISTANCE and been promoted to WARRANTY SUPERVISOR since 1st March 2017• Able to check and verify replacement part in sense of warranty or Wear & Tear components.• Review all warranty paperwork to ensure proper documentation and verifying criteria required• Keep abreast of all factory recalls and announcements• Process and maintain all warranty paperwork and supporting documents related with warranty claims are required• Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment• Handling SAGA2 and apply goodwill for part replacement to maximize customer satisfaction• Supervise and audit all the warranty parts scrapping Show less

• Technical Assistant, Volkwagen Petaling Jaya 3S Service Centre

  • Dec 2014 - Oct 2015

  • Diagnostic, repair and complete accepted service on customer vehicles• Overhaul engine, diagnostic, service and repair gearbox all in Volkswagen vehicle• Maintain mechanical service tools on a scheduled basic• Support customer relations by quickly responding to customer inquiries• Maintain high level of quality, productivity & efficiency