Experience

The West Brom

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Regional Manager

  • May 2010 - Present

  Responsible for managing a branch network to achieve targets and deliver highest quality service at all times. Reporting to Divisional Director

• Regional Manager

  • May 2010 - Present

  Responsible for managing over 100 staff to achieve targets and deliver highest quality service at all times. Reporting to Divisional Director Achievements Recommended a proposal to change way of measuring performance whilst improving productivity and behaviours to MD and Senior Management that was fully approved resulting in 10% increase in revenue and productivity. Responsible for new business targets of 60 million in 2010 and delivered 108% of target.



Lee Woodham

• Area Manager

  • Jan 2001 - Present

  Responsible for managing over 80 staff to achieve targets and deliver highest quality service at all times. managing and motivating branch managers working in South West, Midlands Northern Ireland and Wales Achievements Winner of national recognition scheme 2008 and 2009 based on area sales performance. Successfully mentored new and significantly under achieving business areas resulting in turnaround to profit-making incentive earning business. Created a potential managers group, consulting with stakeholders and support functions to organise training programmes and support networks to deliver next line of managers. 81% were successfully promoted from original 16 individuals. Managed and developed growth in our Northern Ireland network including increased operations, sites and head count. Developed existing teams to cope with demand and created next line of managers to ensure network was sufficient within a short period. This resulted with the area being self sufficient within 2years. Worked effectively with divisional project team to develop sales and service standards to ensure customer service experience was world class. Responsible for new business targets of £120 million in 2009 and delivered 112% of target. Successfully deputised for the Network Director with regard to all operational matters during periods of absence Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Area Manager

  • Jan 1999 - Present

  • Winner of national recognition scheme 2008 and 2009 based on area sales performance.• Successfully mentored new and significantly under achieving business areas resulting in turnaround to profit-making incentive earning business. • Created a potential managers group, consulting with stakeholders and support functions to organise training programmes and support networks to deliver next line of managers. 81% were successfully promoted from original 16 individuals.• Managed and developed growth in our Northern Ireland network including increased operations, sites and head count. Developed existing teams to cope with demand and created next line of managers to ensure network was sufficient within a short period. This resulted with the area being self sufficient within 2years. Show less

• Black Horse Ltd

  • Jan 1999 - May 2010

  Responsible for managing over 80 staff to achieve targets and deliver highest quality service at all times. managing and motivating branch managers working in South West, Midlands Northern Ireland and Wales



Gloucester

• Branch Manager

  • Jan 2000 - Jan 2001

  Reporting to the area director I maximise direct lending profitability in the Wolverhampton Finance Centre by managing a team of 9 account managers with outstanding advances in excess of £25m. This is delivered by controlling risk, underwriting and ensuring high levels of customer service. Key Achievements Implemented and developed performance management tools and MI to complement balance score card objectives that allowed managers and sales agents to influence behaviours and performance to a high level. Resulted in 68% of workforce improving on previous quarter's performance. Ensured that the loan application and quotation process was carried out correctly, including effective underwriting, selling of insurance products. Show less



Croydon

• Customer Account Manager

  • Jan 1999 - Jan 2000

  Reporting to the Branch manager, I maximised the profitability of the Finance Centre by achieving and exceeding personal targets by providing the highest level of customer service. Reporting to the Branch manager, I maximised the profitability of the Finance Centre by achieving and exceeding personal targets by providing the highest level of customer service.



Halifax

• Banking
• 700 & Above Employee

• Senior Underwriter

  • Jan 1996 - Jan 1999

  Reporting to head of risk, I managed a team of 8 ensuring lending opportunities were maximised while minimising the risk exposure. Reporting to head of risk, I managed a team of 8 ensuring lending opportunities were maximised while minimising the risk exposure.



Halifax plc

• Senior Underwriting Role

  • Jan 1991 - Jan 1999

  Reporting to head of risk, I managed a team of 8 ensuring lending opportunities were maximised while minimising the risk exposure. Reporting to head of risk, I managed a team of 8 ensuring lending opportunities were maximised while minimising the risk exposure.