Experience

Railbookers Group

• United States
• Travel Arrangements
• 1 - 100 Employee

• Guest Relations Specialist

  • Nov 2022 - Present

  Answers phone calls from direct customers and travel agencies both prior to and during travel to resolve any outstanding travel-related issues. Manage changes to itineraries – working with vendors and suppliers as needed. Utilize sales skills to assist customers in upgrading. Responsible for monitoring shared inboxes, responding to customer inquiries via our website & email. Monitor and quality check reservations, logging any discrepancies and alerting management. Work as member of our Customer Care Team resolving customer issues and complaints post-travel. Work with suppliers to confirm rooms above allotment and special requests. Responsible for issuing tickets; including exchanges, refunds and schedule changes as needed. Process documents, including invoices and other communications to our customers and suppliers. Make outbound calls and research alternative accommodations impacted by schedule changes and passenger



Spicerhaart

• United Kingdom
• Real Estate
• 300 - 400 Employee

• Personal Move Assistant

  • Feb 2021 - Dec 2022



Priory Estates

• United States
• Real Estate
• 1 - 100 Employee

• Letting Administrator

  • Nov 2021 - Nov 2022

  my main responsibilities are to carry out quarterly property inspections, end of tenancy inspections to assess the condition & any dilapidations & manage maintenance for all of the companies properties. I also have experience of the marketing process including property negotiation. my main responsibilities are to carry out quarterly property inspections, end of tenancy inspections to assess the condition & any dilapidations & manage maintenance for all of the companies properties. I also have experience of the marketing process including property negotiation.



Xmo Strata Ltd

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Project Coordinator

  • Apr 2018 - Feb 2020

  Key Responsibilities Spearheaded the coordination and management of new signage schemes for current & new clients Nationwide; the main clients being Shell petroleum & Waitrose. • Served as the coordination point of contact for all communications, reporting and support activities, thereby ensuring project deliverables were realised within strict timescales and without undue disruption. • Managed the provision of customer signage quotations; ensured all quotations where within the agreed financial budget. • Contributed to regular meetings/briefings, compiled and reviewed reports for accuracy and compliance, and promptly resolved any arising issues. • Successfully ensured that all requirements as laid out in initial contracts were consistently fulfilled; and reviewed agreed SLA & WIP reports on a monthly basis with the Project Manager. • Worked in collaboration with installation teams and other project team members to ensure ongoing project tasks progressed efficiently according to the project plan and agreed budget. • Facilitated site surveys, planning, permit applications, access equipment & Engineers accommodation. • Maintained an outstanding level of customer service and client relations; thereby maximising opportunities new business opportunities. Key Achievement • Successfully contributed to the completion of Projects on time and under the agreed budget. • Maintained an excellent 95% safety record, by performing meticulous risk assessments and ensuring H&S protocols were strictly adhered to on all signage installations carried out by engineers. • Contributed significantly to the growth of the business by creating and maintaining lasting customer relations.



Signscope Ltd

• Ramsgate

• Project Manager

  • Nov 2017 - Apr 2018

  Key Responsibilities Managed the successful delivery of a (£.5M) Signage restoration and rebranding project. Leading a team of 25 installation engineers and 5 project support officers Nationwide; the main clients being Superdrug & Kwikfit. • Delivered hands on management at every signage project phase from conception to handover. Projects successfully completed under budget by 10%. • Provided oversight of assigned project support officers, installation engineers and sub-contractors across multiple sites. • Headed the regular monitoring and evaluation assessments; ensuring all worked done was conducted against project objectives. • Created deliverable reports thereby ensuring the tracking of personnel and equipment became more transparent, contractual reporting was more accurate, and data was kept up to date. • Successfully checked & authorised all CAD drawings prior to manufacturing, to ensure the site products met agreed requirements • Proactively attended worksites to undertake Health & Safety audits; and ensured strict regulation compliance. • Built and maintained positive relationships with internal customers, external clients and stakeholders.



Sign 2000 Limited

• Tonbridge, United Kingdom

• Project Manager

  • Nov 2016 - Oct 2017

  Key Responsibilities • Collaborated in all signage project planning, drafting concepts and writing proposals with the Director. • Managed the financial budget, ensured all invoices and quotations were within the agreed budget. • Allocated tasks and targets to sub-contractors and installation engineers; supporting and guiding where necessary. • Liaised with site engineers, conducted meetings to convey critical information and monitored progress; and maintained an oversight of all activities. • Coordinated the arrangement of installation, access equipment & all transportation requirements which ranged from couriers to HIAB’s for the large Totem signs. • Successfully managed & controlled all Texaco stock items & organized replenishment where required through the Purchasing department. • Completed the projects on time and within the agreed budget.



Forterra

• Wholesale Building Materials
• 700 & Above Employee

• Concrete Distribution Team Leader

  • Mar 2011 - Oct 2016

  Key Responsibilities • Successfully deputised the Concrete Planning Manager; covering all meetings, conference calls & general day to day management. • Strategically led a team of 12 distribution Coordinators; and conducted performance reviews and annual appraisals to ensure all agreed KPIs and targets were met. • Collaborated in the recruitment, induction and training of new employees. • Ensured the efficient utilisation of over 120 Concrete Mixer trucks throughout the Southeast of the England; achieving cost savings of over 15%. • Contributed in the implementation of the Syncro Tess system; a system used for centralising the order taking and distribution of cement requests. • Consistently achieved service levels to meet customer expectations; adhering to the requirements of the Customer Service Charter



Metronet Rail

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• Metronet Rail (London Underground), London

  • Oct 2006 - Jul 2009

  Key Responsibilities • Spearheaded the delivery of improvement plans to meet all planned targets and business initiatives. • Effectively managed the efficient delivery of technical support functions within the Line Fleet organisation and ensured the safe, reliable and consistent delivery of train service. • Produced weekly and monthly KPI reports; and regularly updated the Vice President on the overall performance of the designated department. • Maintained first class service performance, this was achieved by resolving problems, completing planned inspections and effectively managing suppliers. • Managed all aspects of resourcing from resource identification, planning and utilisation. Resource managed a work force of over 1000 staff. • Significantly reduced fleet maintenance costs by implementing release changes to maintenance programmes. Achieved cost reductions of over 5%.



Transport for London

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Technical Assistant

  • Mar 2001 - Oct 2006

  My role was to provide technical planning, information and support to the Track Area Manager to ensure that Track Renewal project works were completed to safety, quality, cost, and time targets. Key Accountabilities Plan and prioritise own work and work of others Project manage small internal projects and contract work which involve liaison and an understanding of contract compliance Maintain records of (for example) completed works, identify variances to delivery plans and recommended actions where appropriate. Produce well structured and presented reports, minutes, and programmes as required as well as clear, concise, and accurate work instructions from what is often highly technical engineering information Plan and organise deliveries by road and rail, and other engineer’s trains as necessary Plan and organise trials of new plant, equipment and PPE and produce reports Undertake inspections in order to identify problems and develop solutions in a logical and practical manner Assess the impact of new equipment, legislation, and procedures and improve existing methods, procedures, systems, and documentation. Conduct briefings, make presentations, and issue work instructions to staff and managers at all levels Undertake surveys using equipment such as optical levels and track gauges, often in poor weather and poor light conditions Regularly meet contractors and internal delivery teams to plan, agree, and review schedules, costs and logistics