Experience

Telesoft

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Systems Team Leader

  • Aug 2018 - Present

  Telesoft Technologies is an independent global provider of Cyber Security and Government Infrastructure solutions and products. Developing, manufacturing and supporting systems and applications that generate revenue and keep critical infrastructure secured and protected.As the Systems Team Leader, it is my responsibility to ensure all tasks within the Support department are completed within tight timescales and to the customers satisfaction. These tasks include installation, commissioning, proof of concept and demonstration of all of Telesoft's product range. Other Team Lead tasks include regular customer meetings, both face to face and remotely via phone or Webex, to ensure all areas of the customers project are kept on track.

• System Test and Support Engineer

  • Feb 2016 - Aug 2018



Squire Technologies

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Senior Telecommunications Engineer

  • Nov 2013 - Feb 2016

  Squire Technologies is an engineering focused company with a core team of experienced signalling engineers developing leading edge Telecom products. This is coupled with teams of highly trained integration specialists who not only deliver the products into the network but are committed to providing on going support and enhancements services.This mix of product specialism and experienced integration services has enabled Squire Technologies to deliver complete end-to-end Next Generation Solutions working closely with clients at every stage.Squire Technologies continues to grow and deliver to carriers in the fixed and mobile space, ISP’s, system integrators and complimentary telecom equipment suppliers.As a Senior Telecommunications Engineer, it is my responsibility to take the customer right through the complete installation phase. This will include capturing requirements, hardware/software installation either on site or remote and also working with the customer throughout their interconnection.It is also the responsibility of a Senior Telecommunications Engineer to provide customer product training for all products across the entire SVI range. This will either be carried out on the customers premises or via a remote session.



Telesoft

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Installation & Support Engineer

  • Jan 2005 - Nov 2013

  My role is to provide support to all our existing customers on a 24/7 basis. This involves daily email and telephone correspondence with international customers and if necessary ‘out of hours’ support via VPN access. Within Support I am heavily involved in multiple SS7 protocols (mainly ISUP) along with other protocols such as ISDN, SIP, VXML and TCP/IP. I am also expected to support the hardware and Operating Systems of our servers which are Redhat Linux and Solaris based.Installation duties will take me overseas, where I am responsible for physical installation and commissioning. This involves liaising with the customer and sub contractor teams, such as MSC vendors to ensure E1/T1 connectivity is swiftly in place within the tight deadlines.Fault replication is a major part of my role, as we look to mimic the customer issues using our laboratory models. We use several Windows based test tools and Traffic Generating Equipment for this, and have to ensure that our equipment is behaving within the specification of the protocol under test.

• Production Engineer

  • Oct 2004 - Jan 2005

  I worked in the Production Department building and testing new hardware for customer orders. This involved installing hardware, OS software and any bespoke Telesoft software needed for the application. This role also involved testing and repairing any faulty customer returned goods.I gained vital product experience in this role before moving into the support team.



TestLink Services

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• New Product Introduction Engineer

  • 2000 - 2005

  Testlink Services is a repair company for any IT related product. The role of the NPI Engineer was to evaluate any new repair item and highlight any test equipment that would be needed to support the product, and the likelihood of a successful repair.It was also the responsibility of the NPI Engineer to produce all the Repair Procedures for the Repair Engineers to follow Testlink Services is a repair company for any IT related product. The role of the NPI Engineer was to evaluate any new repair item and highlight any test equipment that would be needed to support the product, and the likelihood of a successful repair.It was also the responsibility of the NPI Engineer to produce all the Repair Procedures for the Repair Engineers to follow