Experience

University Hospitals Sussex NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Assistant - Bank Part Time

  • Nov 2021 - Present



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Inflight Manager

  • Nov 2017 - Present

  Fly as the On-board Manager on the Airbus 319/320/321, Boeing 777-200/300, Boeing 787 and Airbus A350.To lead, manage, inspire and coach a team of cabin crew to ensure consistent delivery of a world-class service. Meeting customer service and operational targets to achieve business objectives. Working flexibly in the air and on the ground to lead and/or support BA initiatives. • Recruitment of new entrant cabin crew• Management and engagement of direct report cabin crew.• Ensure safety, security and health and safety standards are achieved and are 100% compliant• Responsible for crew understanding of current business and commercial issues through continuous engagement • Coaching and mentoring individuals, colleagues and crew on and off the aircraft• Accountable for the delivery of objectives/targets set by the business • Own and build interfaces with the wider business to source and share knowledge and enhance business• Thorough knowledge of the British Airways business, and the airport environment• Strong decision making and problem solving skills in a fast paced and high pressure environment• Conflict resolution – customer and employee, using diplomacy, tact and empathy to negotiate a desired outcome• Teambuilding – lead and create a cohesive, focused and effective team quickly• Clear, concise and detailed communication skills using appropriate methods



The Travelling Flamingos Travel Agency

• Manager/Owner

  • Nov 2017 - Present

  Tailor making bespoke holidays for discerning customers and offering complete concierge service including making restaurant, tours, experiences and theatre/show reservations. Tailor making bespoke holidays for discerning customers and offering complete concierge service including making restaurant, tours, experiences and theatre/show reservations.