Experience

GloCell

• South Africa
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2022 - Present



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• SECOND IN COMMAND

  • Dec 2011 - Apr 2022

  Competent Areas Includes (but not limited to) – • Perform all duties of the Sales Manager in cases of absence or emergency. • Continually meet and exceed sales quotas and targets. • Conduct daily stock takes and ensures that the store is adequately stocked with company products including accessories. • Supervise and guide the sales team as well as providing incentives to motivate staff to achieve sales targets. • Build and maintain good working relationships with customers. • Identify opportunities and strategies to increase sales. • Work with management to predict stock orders. • Monitor the performance of the sales team. • Resolve and escalate customer queries. • Daily cash-ups duties. • General execution of administrative tasks. • Ensure that the store is clean and well-maintained at all times. • Regularly attend sales meetings and training sessions. Show less



MIX TELEMATICS (PTY) LTD

• Stellenbosch, Western Cape, South Africa

• RESPONSE CENTRE AGENT TEAM LEADER

  • Feb 2011 - Nov 2011

  Competent Areas Includes (but not limited to) – • Handle customer queries logged at the call centre. • Log all customer queries onto the system. • Deliver customer service to the end customer. • Train new call centre agents on processes and systems. • Commission of tracking units. • Undertook system health checks to ensure process completion. • Analyze response times of websites, servers, and downloaders. • Follow up with lines of business on customer inquiries and status reports • Log and manage the hijacking process. • Dispatch of stand-by technicians. • Handle the breakdown process. • Follow up on technician availability and attendance at scheduled jobs. • Execution of special requirements as per business needs. • Administrative functions and support to customers. Show less



VODASHOP SOMERSET MALL

• Somerset West, Western Cape, South Africa

• SALES CONSULTANT

  • Mar 2007 - Jan 2011

  Competent Areas Includes (but not limited to) – • Continually meet and exceed sales quotas and targets. • Conduct daily stock takes and ensures that the store is adequately stocked with company products including accessories • Work with management to predict stock orders. • Resolve and escalate customer queries. • Daily cash-ups duties. • Build and maintain good working relationships with customers. • General execution of administrative tasks. Competent Areas Includes (but not limited to) – • Continually meet and exceed sales quotas and targets. • Conduct daily stock takes and ensures that the store is adequately stocked with company products including accessories • Work with management to predict stock orders. • Resolve and escalate customer queries. • Daily cash-ups duties. • Build and maintain good working relationships with customers. • General execution of administrative tasks.



EDGARS

• Cape Town, Western Cape, South Africa

• FRAGRANCE & CELL PHONE CONSULTANT

  • Mar 2004 - Feb 2007

  Competent Areas Includes (but not limited to) – • Execute sate transactions for specific fragrance brands. • Process customer transactions and maintained cash drawer. • Assist with stock maintenance and periodic inventory counts. • Management of brand promotions and campaigns to ensure increased sales. Competent Areas Includes (but not limited to) – • Execute sate transactions for specific fragrance brands. • Process customer transactions and maintained cash drawer. • Assist with stock maintenance and periodic inventory counts. • Management of brand promotions and campaigns to ensure increased sales.