Experience

Graham Healthcare Capital

• United States
• Financial Services
• 1 - 100 Employee

• Salesforce Administrator

  • Feb 2022 - Present

  Remote



Keep IT Simple - Medical and Dental Technology Solutions

• Systems Analyst and Salesforce Administrator

  • Jul 2021 - Feb 2022

  Remote - Set up and management of Salesforce to meet the needs of multiple departments (Sales, Service, Project Management, Web Development, Accounting) - Designing and maintaining the Salesforce database - Developing extensions and automations through the use of JavaScript, Salesforce Flows, and PowerShell in order to meet business needs - Set up and management of Microsoft Azure and Office 365 - Integration of software systems through the use of JavaScript and various APIs - Set up… Show more - Set up and management of Salesforce to meet the needs of multiple departments (Sales, Service, Project Management, Web Development, Accounting) - Designing and maintaining the Salesforce database - Developing extensions and automations through the use of JavaScript, Salesforce Flows, and PowerShell in order to meet business needs - Set up and management of Microsoft Azure and Office 365 - Integration of software systems through the use of JavaScript and various APIs - Set up and management of physical, virtual, and cloud servers running Windows or Linux - Managing data backups for 200+ servers and workstations - Managing the setup and security of business software, networks, and devices - Installation and management of VOIP phone services, devices, IVR, chat bots, and more - Utilize Adobe Creative Suite and WordPress to assist with web and digital media development - Research and implement new software systems and provide training and support to other employees

• Senior Technology Consultant and Salesforce Administrator

  • Aug 2019 - Jul 2021

  Remote - Set up and management of Salesforce to meet the needs of multiple departments (Sales, Service, Project Management, Web Design, Accounting) - Designing and maintaining the Salesforce database - Developing extensions and automations through the use of JavaScript, Salesforce Flows, and PowerShell in order to meet business needs - Set up and management of Microsoft Azure and Office 365 - Set up and management of physical, virtual, and cloud servers running Windows or Linux -… Show more - Set up and management of Salesforce to meet the needs of multiple departments (Sales, Service, Project Management, Web Design, Accounting) - Designing and maintaining the Salesforce database - Developing extensions and automations through the use of JavaScript, Salesforce Flows, and PowerShell in order to meet business needs - Set up and management of Microsoft Azure and Office 365 - Set up and management of physical, virtual, and cloud servers running Windows or Linux - Assisting medical and dental clients remotely and on-site with their business technology needs - Ransomware/virus cleanup and recovery - Managing data backups for 200+ servers and workstations - Managing the setup and security of business networks and devices - Installation and management of VOIP phone services, devices, IVR, chat bots, and more - Utilize Adobe Creative Suite and WordPress to assist with web and digital media development



Best Buy

• Retail
• 700 & Above Employee

• Consultation Agent

  • Jun 2018 - Aug 2019

  Huntsville, AL - Assisted clients in-store and over-the-phone with various technology problems - Assisted clients with finding the best products to meet their needs - Repaired computers, printers, mobile devices, and more - Certified by Apple in mobile device repairs - Virus removals - Data backups

• Covert Agent (Remote IT Technician)

  • Oct 2012 - Oct 2017

  Remote - Assisted clients remotely with various technology problems - Assisted clients with finding the best products to meet their needs - Performed software repairs on computers, printers, mobile devices, and more - Virus removals - Data backups - Worked with various networking devices to set up and manage home and business networks - Assisted with writing and designing standard operating procedures - Helped grow the remote service from its infancy with less than 30 technicians,… Show more - Assisted clients remotely with various technology problems - Assisted clients with finding the best products to meet their needs - Performed software repairs on computers, printers, mobile devices, and more - Virus removals - Data backups - Worked with various networking devices to set up and manage home and business networks - Assisted with writing and designing standard operating procedures - Helped grow the remote service from its infancy with less than 30 technicians, to become the largest in the United States with over 500 technicians

• Advanced Repair Agent

  • Jun 2011 - Oct 2012

  Oxford, Alabama - Assisted clients in-store and over-the-phone with various technology problems - Assisted clients with finding the best products to meet their needs - Repaired computers, printers, mobile devices, and more - Virus removals - Data backups



Advanced Data Services

• United Kingdom
• Information Technology & Services

• Field Technician

  • Sep 2010 - Jun 2011

  Oxford, Alabama - Assisted clients at local businesses and homes, as well as in-store - Repaired computers, printers, mobile phones, and other business devices - Set up and managed virtual and physical servers - Set up and managed business networks, including running of cabling to provide connectivity - Installed and managed cameras and security systems