Experience

University of Arizona

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Support Center Specialist

  • Oct 2022 - Present

• 247 IT Support Center Specialist (Contractor)

  • Aug 2022 - Oct 2022

  • Provide IT Support over Trellis chat, zoom, and via email to all students, staff, and faculty• Familiarity with the University of Arizona sites, Service Now, amazon connect, duo, nimbus, and other university systems.• Provide support and feedback to other team members over MS Teams



Core BTS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Sep 2020 - Jul 2022

  • Provide IT support for multiple clients over the phone and via email• Utilize remote access to fix computer problems with Citrix Director, MEDC, RDS and TeamViewer • Enter and escalate tickets in FootPrints, LANDESK, ServicePRO, HEAT, and ServiceNow

• Tier 1 Help Desk

  • May 2020 - Sep 2020

  • MS365 Support for the Realogy Brand of Realtors • Support clients over the phone, and in ServiceNow through email or voicemail • Help clients troubleshoot issues in Microsoft Office 365• Manage and help clients with billing issues in CyberSource



Madison Area Technical College

• United States
• Higher Education
• 700 & Above Employee

• IT Student Help Desk/Network Support

  • Nov 2018 - May 2020

  • Give great customer service to students and faculty members• Install and maintain workstations within the IT department• Troubleshoot network issues on workstations and Cisco gear• Install servers, routers and other network equipment • Give great customer service to students and faculty members• Install and maintain workstations within the IT department• Troubleshoot network issues on workstations and Cisco gear• Install servers, routers and other network equipment



Gillware

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Recovery Engineer Intern

  • Oct 2019 - Mar 2020

  • Manage hard drive inventory• Troubleshoot, repair and recover data from hard drives using advanced software• Update customers throughout the data recovery process• Manage, update and maintain customer records using a CRM • Manage hard drive inventory• Troubleshoot, repair and recover data from hard drives using advanced software• Update customers throughout the data recovery process• Manage, update and maintain customer records using a CRM



Cascade Mountain

• Recreational Facilities
• 1 - 100 Employee

• AASI Level 1 Snowboard Instructor

  • Dec 2018 - Mar 2020

  • Help guest to insure they are having a good time• Teach people of all ages the fundamentals of snowboarding• Teach advanced skills beyond the fundamentals of snowboarding • Help guest to insure they are having a good time• Teach people of all ages the fundamentals of snowboarding• Teach advanced skills beyond the fundamentals of snowboarding



Network Engineering Technologies, Inc (NET)

• United States
• Information Technology & Services
• 100 - 200 Employee

• Technical Support Specialist

  • Jun 2019 - Sep 2019

  • Provide thorough support and problem resolution for customers and technicians• Maintain composure and patience in face of difficult customer situations• Remotely set up and maintain various systems • Provide thorough support and problem resolution for customers and technicians• Maintain composure and patience in face of difficult customer situations• Remotely set up and maintain various systems



OSCAR MAYER FOODS

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Production Specialist

  • Feb 2009 - Dec 2015

  • Responsible for all aspects of the production line• Able to fill in for all positions• Achieve production goals while staying safe and producing a high quality product • Perform as an effective team player • Responsible for all aspects of the production line• Able to fill in for all positions• Achieve production goals while staying safe and producing a high quality product • Perform as an effective team player