Experience

AMERICARE ADVANTAGE INSURANCE GROUP INTERNATIONAL

• United States
• Insurance
• 1 - 100 Employee

• OWNER AND PRESIDENT

  • Dec 2001 - Present

  General Agency for multiple International Health Insurance Companies * Sales of multiple lines of insurance and related products in Mexico * Managed overall business operations * Top 10 in sales for P&C and commercial policies sold for the first quarter of 2002 * Installation and maintenance of all PC’s and networking * Selling business due to increased violence in Mexico and relocating to the United States General Agency for multiple International Health Insurance Companies * Sales of multiple lines of insurance and related products in Mexico * Managed overall business operations * Top 10 in sales for P&C and commercial policies sold for the first quarter of 2002 * Installation and maintenance of all PC’s and networking * Selling business due to increased violence in Mexico and relocating to the United States



Maximum RV

• Corpus Christi, Texas Area

• Manager Parts/Service/Warranty/IT Department

  • Jan 2011 - Feb 2013

  * Manage the productivity of service technicians * Increase technical service through the creation of corrective action plans * Manage and negotiate warranty coverage and customer complaint settlements, including terms & conditions * Track, analyze and review reports to ensure that cost, schedule and performance is being controlled and managed within established guidelines * Drive service improvements: quality, cost, efficiency, etc. * Responsible for all IT functionality * Service writer/advisor Show less



2009-2010 THE COMPUTER STORE

• SALES/TECHNICAL SUPPORT

  • Oct 2009 - May 2010

  Responsible for Set-up, Support, Sales, Training, both software and hardware of POS systems * Software and hardware repair of PC's and peripherals Responsible for Set-up, Support, Sales, Training, both software and hardware of POS systems * Software and hardware repair of PC's and peripherals



SU GROUP OF COMPANIES

• VICE PRESIDENT SUPPORT SERVICES

  • Sep 1986 - Sep 2001

  * Directed operations for Engineering, Claims, Underwriting and our Call Center * Led the startup and overall operations for a new business venture - Teleserve a call center/customer service operation * Responsible for negotiating contract agreements * Final authority for claim payment or denial * Interfacing with Sales and Clients to provide solutions for total customer satisfaction * Responsible for Engineering support and consultation of medical and financial electronic equipment * Established a successful 3rd party database/network for medical and financial parts and service * Consistently eliminated over $1M/year of expenses by providing effective 3rd party/client concordance * Responsible for HVAC, telephone, office equipment and general building equipment maintenance and acquisition * Licensed state of Wisconsin Property & Casualty, Health and Life Agent Show less