Lee Passacreta

Customer Technical Support Manager at Bloomberg Industry Group
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Contact Information
us****@****om
(386) 825-5501
Location
Washington DC-Baltimore Area
Skills

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5.0

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Ébitari "A.B." Isoun Larsen, MS, PMP

I highly recommend Lee for her project management skills. She has assisted me with projects and each time it has been a success. She brings years of expertise in the business world and an indisputable professionalism to all her projects. You can trusts your projects with Lee. I highly recommend her to any project.

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Credentials

  • Articulating Your Value
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Connecting Your Work to Your Purpose
    LinkedIn
    Oct, 2022
    - Nov, 2024

Experience

  • Bloomberg Industry Group
    • United States
    • Information Services
    • 700 & Above Employee
    • Customer Technical Support Manager
      • Oct 2018 - Present

      Manages and leads a team of 13 talented legal and tax research specialists operating on a 24/7 research Help Desk across the US. Hires, coaches, develops and mentors a strong team. Assists team with career advancement opportunities within the organization. Champions a strong, consistent customer experience to ensure a client first approach. Serve as lead on the Bloomberg Law Dockets team. Collaborates effectively with key partners, including product, Engineering, Marketing, Editorial, and key leadership teams.

    • Interim Director of Support
      • Jan 2022 - Mar 2022

      Serves as Acting Interim Director of Support, supervising 5 teams of research, sales and technical support.

  • Bloomberg BNA
    • United States
    • Information Services
    • 700 & Above Employee
    • Legal Research Specialist
      • Sep 2014 - Present

  • Mayer Brown
    • United States
    • Law Practice
    • 700 & Above Employee
    • Reference Librarian
      • Nov 2007 - Aug 2014

      Provide legal and other research assistance to attorneys and staff using appropriate sources and technology. Suggest and assist with the development of electronic library sources. Orients and trains users on electronic resources, online sources and library applications. Provide legal and other research assistance to attorneys and staff using appropriate sources and technology. Suggest and assist with the development of electronic library sources. Orients and trains users on electronic resources, online sources and library applications.

  • Oliff & Berridge
    • Librarian
      • Apr 2002 - Nov 2007

      Managed IP law firm's library. Perform complex IP related research for top 10 IP firm. Managed IP law firm's library. Perform complex IP related research for top 10 IP firm.

  • Bernan Associates
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Account Manager
      • Aug 2000 - Apr 2002

      Maintained relationship with major reseller clients. Communicate order status, new products and provide all type of product updates to clients. Maintained relationship with major reseller clients. Communicate order status, new products and provide all type of product updates to clients.

Education

  • Bowdoin College
    B.A., Government/Women's Studies
    -
  • University of Maryland University College
    Master's degree, Project Management
    2010 - 2012

Community

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