Experience

CITCO GROUP LP
• United Kingdom
• 1 - 100 Employee
• VDI support

  • 2013 - Present


NCSI (Philippines)

• Application Support

  • Oct 2009 - 2013

  Company Name :NCSI (P) Inc. (A member of the SingTel Group) :Former ASTICOM Technology Inc. : 9F 139 Corporate Center |Valero Street Salcedo Village : Makati City Philippines 1227 Position Title : Application Consultant Date Joined : Oct 1, 2012 - Present - Provides first level support on issues or problems related to G-EPS application. - Investigate issues upon receipt to asses if it needs 2nd level escalation. - Simulate items reported by DBM-PS for validation. - Documents resolution of issues/errors/problems reported by DBM-PS. - Conduct testing of GEPS version releases in testing, training and production site. - Acknowledge issues reported by DBM-PS and documenting all issues using HP Open View – Service Call Log. - Suggest work-around procedure to DBM-PS for major issues. - Follow-up resolution of issues escalated to 2nd level of support. - Conducting performance testing in the application on a daily basis. - Provide Monthly status report - Running of SQL script for back-end data requested by DBM-PS generation of reports. Technology: HP OpenView, SQL, MS Office Show less