Project Manager

• May 2023 - Present

Quality Control Specialist

• Sep 2021 - Present

Quality Assurance Lead

• Oct 2017 - Jul 2021

-Work with teams across Evergy to create End-to-End testing strategies for upgrades, enhancements, and software replacements. -Develop test plans and manage all activities within a test plan to ensure project testing objectives are met. -Identify test risks, dependencies, integrations ahead of test events. -Recommend program improvements or corrections to programmers. -Facilitate meetings between project and automation teams to develop automated scripts to enhance testing and production performance. -Generate test data for use in test cases throughout a project. -Perform functional, integration, and user acceptance testing for new and existing software, systems, and applications. -Ensure testing system defects are documented. -Lead testing defect resolution meetings between IT and business teams triaging severity and ensuring defects are assigned, communicated, and appropriately resolved. -Create testing reports to present to project management and executive teams for daily/weekly/quarterly testing statuses. -Designed and implemented the Evergy Delivery Process for use in IT Implementations throughout Evergy -Updated the Quality Assurance methodology post-merger by combining best practices of both legacy companies. -Mentor new team members throughout Evergy. Show less

Sr. Analyst

• Mar 2012 - Oct 2017

Assists client and project team in current state analysis of department workflows. Builds and maintains effective client relationships. Able to navigate across venues, using others’ expertise to resolve issues. Provides in-depth solution and venue knowledge, in accordance with company standards. Owns resolution for assigned client solution and/or implementation issues. Effectively facilitates client testing and training events. Exemplifies expertise for technical investigation and solution trouble-shooting. Escalates risks and proposes mitigation strategies to appropriate leadership. Contributes information back to larger team to drive knowledge transfer and process improvement. Mentors new associates. Assists with client and project team in developing future state design of department workflows. Assists clients to develop appropriate policies and procedures. Provides implementation process leadership for client work groups. Assumes venue coaching responsibility for other associates. Contributes professional expertise to venue. Contributes to team financial objectives by maximizing efficiency. Communicates project status and risks to ensure overall project success. Effectively prioritizes tasks across current project(s) to meet milestones. Communicates effectively and provides timely response to company and client project team. Effectively facilitates discussions and client calls. Accountable for build quality scores and addresses necessary follow-up actions. Show less

Sales

• Sep 2010 - Sep 2011

Presented and sold company products to current and potential clients. Maintained a Customer Resource Management System for entire sales staff. Followed up on new leads and referrals resulting from field activity. Identified sales prospects and contacts, these and other accounts as assigned. Established and maintained current client and potential client relationships. Identified and resolved client concerns. Communicated new client opportunities gathered through field activity to sales manager. Coordinated company staff to accomplish the work required to close sales. Organized inventory and supplies for sales conventions throughout the country. Show less

Customer Service Representative

• Dec 2009 - Apr 2010

Performed routine billing related tasks, i.e. process checks and credit cards. Answered phones and respond to customer requests. Placed customer requests in computer system. Provided customers with product and service information. Transferred customer calls to appropriate staff. Identified, researched, and resolved customer issues using software. Follow-up on customer inquires not immediately resolved. Completed call logs and reports. Researched billing issues. Show less